• Facilitate in-person and virtual interviews, focus groups, workshops, and observations to gather data to inform project work. • Analyze findings to provide clients with strategic recommendations and implementation work related to Knowledge Management, ultimately helping clients better capture, manage, find, and share their organizational content and knowledge. • Serve as Project Lead for projects spanning multiple workstreams, managing staff workloads, project budgets, and leading deliverable development. • Mentor new hires to the company. • Support the company’s Wordpress-run website, peer-reviewing, copy editing, and publishing content in a timely manner and ensuring that content accurately represents the EK brand and EK service offerings. • Design and distribute the company’s monthly newsletter which is distributed to over 1,000 individuals.

• Planned and taught lessons about thesis writing, conducting research, and organizing essays for a diverse class of 20 students. • Acted as a liaison between students and professors regarding writing for two semester-long courses, relaying expectations, needs, and frustrations between the two parties. • Keep both professors and students accountable to deadlines across a semester, communicating with both parties about upcoming assignments

• Collaborated with students from any language background, writing level, or academic discipline to assess, diagnose, and troubleshoot their challenges with a writing assignment. 45-minute sessions ranged from brainstorming to revision and copy editing.• Worked with undergraduate students and International Fellows from the U.S. Army War College. • Mentored and trained new tutors.• Attended monthly Writing Center Staff meetings to discuss the strategic direction and vision for the writing center with an emphasis on Diversity and Inclusion.

• Led two service trips, working with Rez Refuge (an after-school program for at-risk youth) in the Navajo Nation and the Fuller Center for Housing (an organization that provides housing for low income families) in Georgia, respectively. • Conducted interviews and assessed applications to assemble two teams of 15 volunteers. • Facilitated group reflection sessions each evening during the trip to discuss service experiences and cross-cultural interactions.• Planned and executed a budget for food, transportation, lodging, and activities for each 10-day trip for groups of 15 volunteers.• Fundraised and raised awareness for service trips across Dickinson’s campus and in the Carlisle community, organizing events such as Color Rush 5K Run and Snips for Service (local hairdressers donated a day’s time and gave haircuts, donating all proceeds to Service Trips).

• Collaboratively produced a detailed research proposal to study the effects of labor out-migration on familial and cultural structures, rural governance, and agricultural practices in Yunnan, China. Proposal successfully secured a $35,000 research grant from the Freeman Foundation for a research team of 6 students and 2 Faculty. • Planned a research project to be conducted abroad, conducting literature reviews and preliminary research in preparation for three weeks of fieldwork. • Worked in partnership with interpreters to conduct qualitative interviews and oral histories in a cross-cultural context. • Synthesized, analyzed, and presented qualitative data at Dickinson College and ASIANetworks Conference.

• Ran daily operations of the organization’s emergency shelter that housed up to 14 survivors of domestic violence.• Helped survivors assess eligibility and apply for local and federal programs (including SNAP and WIC). • Adapted quickly in high-pressure and crisis situations to meet the needs of survivors in an empathetic manner, leveraging trauma-informed counseling methods.• Collaborated with interpreters to communicate with and counsel foreign language survivors. • Organized and cataloged files of interactions with clients

• Managed a group of 45 campers ages 5-12, leading daily activities and weekly field trips. • Responded to medical emergencies and mediated interpersonal conflict among campers. • Supervised group of 4 counselors, providing training and instruction.

• Organized recreational activities and schedule for 40 children ages 5-12• Communicate and interact with children of a wide age range