▪ Provide high-standard technical support to the team, troubleshoot and diagnose issues for the Woolworths Group Australia, Hongkong, Bangkok, China, Bangladesh, and India offices.▪ Assist in onboarding new team members, and configuring systems and software.▪ Perform scheduled maintenance tasks, manage procurement, and recommend IT solutions.▪ Enhance system efficiency, security, and user experience.▪ Support Google Suite, and network infrastructure, and escalate tickets when needed.▪ Provide system and network support for Google Suite and infrastructure.▪ Participate in enhancement projects, system upgrades, and troubleshooting.▪ Diagnose and resolve issues related to Azure infrastructure and services. Collaboratewith cross-functional teams to address technical challenges and incidents.▪ Manage Azure Active Directory (AD) services, including user accounts, groups, and roles.▪ Implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security.▪ Contribute to the incident management process incident identification and classification, problem investigation, incident solutions, and escalation.▪ Provide overall escalation management and technical solutions when issues arereported to them, including but not limited to reviewing open issues daily, updating ourcustomers on the status of their escalated cases, and assisting in reproducing issues.

Job Responsibilities:▪ Provide system and operation support to corporate Google Suite (Gmail, Drive, Calendar, Meet, Chat, Docs, etc) and network infrastructure, including system and network support, troubleshooting, backup, account administration, anti-virus patching, and other related activities.▪ Participate in ongoing enhancement projects of existing computer systems and infrastructure. Activities include requirement definition, system design, documentation, testing, user training, implementation, maintenance, and support.▪ Participate in system enhancements, such as network infrastructure upgrades, creating online or offline reports from databases, internal webpages, and so on.Provides technical/application support to internal users, including onsite hardware/software installation and telephone support, during non-office hours if required.Carry out daily and ad-hoc maintenance and support operations on hardware and software.▪ Responsible for IT infrastructure, helpdesk, hardware, and application support for offices▪ Configuration & troubleshooting of various Software and Hardware▪ Regional office technical support and backup for the other IT teams in Asia▪ LAN/PABX/CCTV & Access Control Maintenance▪ Administrate hardware and software procurement and inventory▪ Monitor servers, systems health, and routine system operations▪ Maintain administrative and inventory records, setup/change user accounts▪ Documentation for audit propose

▪ Assist senior consultants in planning, organizing, and managing technical projects from initiation to closure. Learn to develop project plans, timelines, and milestones.▪ Collaborate with technical teams, stakeholders, and clients to gather requirements, understand project goals, and communicate progress effectively.▪ Help coordinate tasks, assignments, and resources within the project team.▪ Ensure tasks are completed on time and within scope.▪ Develop strong communication skills by regularly updating team members, stakeholders, and clients. ▪Learn to address questions and concerns effectively.▪Adapt to changing project requirements and priorities as directed by senior consultants or project managers▪Take advantage of mentorship opportunities provided by senior consultants.▪ Seek guidance, ask questions, and learn from their experience.

▪ Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting▪ Develop and implement ecommerce strategy in order to improve website performance▪ Work with developers to improve website speed▪ Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition▪ Re-Platforming website to new CMS, making website mobile capable▪ Research market in order to discover new trends and technologies in order to improve website performance▪ Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve kips▪ Oversee or directly manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media▪ content calendar and oversee website uploads and landing pages developmentReport on performance

Job accomplishments/Responsibilities:1. Control Room:▪ Manages clients or their own company Citrix system and its other technologies.▪ Citrix DaaS/Virtual Apps and Desktops Administration and configuration▪ Managing virtual environments utilizing infrastructure such as VMware vSphere and Microsoft Hyper-V,Nutanix.▪ Determining the increased cases received by the IT helpdesk.▪ Executing helpdesk calls and classifying cases according to their priorities and accelerations.▪ Providing Level-1 technical support for managing and troubleshooting 100+ Multinationalcompany.▪ Windows Server Systems Administration, including Active Directory, Group Policy, and Patch Management▪ Actively update and monitor all aspects of servers' networking devices using CheckMK, Zabbix, Nagios monitoring system.▪ Investigate the problem and recommend effective remedies for the prevention of the problem via a ticketing system.▪ Vendor coordination for technical challenges and solution review like Citrix, VMware, Nutanix, Microsoft, Palo Alto, Veeam, Citrix SD wan.2. Backup Room: ▪ Manage, execute and monitor the client backup system's latest version of “Veeam Backup & Commvault Recovery” Backup Tool.▪ Managing backup and disaster recovery methodologies using tools such as Veeam, NetBackup and Commvault.▪ Investigating and Troubleshooting Failed Backups.3. Security Room:▪ Basic troubleshooting of Firewall systems like Palo Alto, and SonicWALL.▪ Providing technical support for all the client Antivirus systems like Trend Micro, and Antispam.▪ Investigate All Suspicious Activities.▪ Review And Report on All Cybersecurity Processes.▪ Keep All Security Programs and Resources Up to Date like Palo Alto, Trend Micro, etc.▪ Mitigate identified High and Medium vulnerabilities to LOW and no vulnerability state.▪ Investigate and provide technical analysis of various security incidents and possible compromise of systems.▪ Perform daily weekly and monthly security tasks.

Job accomplishments/Responsibilities:1. Server & Network Maintenance▪ Maintained communication networks, monitored network performance, and resolved any technical issues.▪ Collaborated with colleagues on the improvement of network infrastructure in order to increase quality, and reliability, effectively and reduce expenses.▪ Installed and configured network devices, including routers, modems, hubs, and switches.▪ Performed backups of all servers and provided support and assistance to users.▪ Ensure backup for all servers and provide support and assistance to users.▪ Troubleshooting all workstations and fixing up IT equipment like- Desktops, Server, Data Server, CC/IP Cameras, DVR/NVR, network devices, etc.2. Managing Human Resource System Software▪ Generating Daily Attendance▪ Maintaining & setup up the overall factory’s Face Recognition Machine.▪ Supporting the HR department for flawless payroll management.3. Support overall ERP software and arrange training▪ Human Resource Management Software▪ Export-Import Management Software▪ Accounts & Financial Software▪ Material Management Software4. BGMEA & BKMEA Database Maintenance▪ All Employment Data Enroll▪ All employee data retrieve▪ Data maintenance▪ Data import and export▪ Communication BGME & BKME team.

▪ Installing, maintaining, and repairing cable infrastructure.▪ Performing maintenance on existing cabling systems.▪ Testing newly installed or relocated cables according to company specifications.▪ Troubleshooting issues with cable network.▪ Identifying and removing redundant cabling.