Akber Hossain Email & Phone Number

Dhaka, Bangladesh

Dhaka, Bangladesh

• Provide high-standard technical support to the team, troubleshoot and diagnose issues for the Woolworths Group Australia, Hongkong, Bangkok, China, Bangladesh, and India offices.
• Assist in onboarding new team members, and configuring systems and software.
• Perform scheduled maintenance tasks, manage procurement, and recommend IT solutions.
• Enhance system efficiency, security, and user experience.
• Support Google Suite, and network infrastructure, and escalate tickets when needed.
• Provide system and network support for Google Suite and infrastructure.

Dhaka, Bangladesh

• Job Responsibilities:
• Provide system and operation support to corporate Google Suite (Gmail, Drive, Calendar, Meet, Chat, Docs, etc) and network infrastructure, including system and network support, troubleshooting, backup, account.
• Participate in ongoing enhancement projects of existing computer systems and infrastructure. Activities include requirement definition, system design, documentation, testing, user training, implementation, maintenance.
• Participate in system enhancements, such as network infrastructure upgrades, creating online or offline reports from databases, internal webpages, and so on.Provides technical/application support to internal users.
• Responsible for IT infrastructure, helpdesk, hardware, and application support for offices
• Configuration & troubleshooting of various Software and Hardware

Dhaka, Bangladesh

• Assist senior consultants in planning, organizing, and managing technical projects from initiation to closure. Learn to develop project plans, timelines, and milestones.
• Collaborate with technical teams, stakeholders, and clients to gather requirements, understand project goals, and communicate progress effectively.
• Help coordinate tasks, assignments, and resources within the project team.
• Ensure tasks are completed on time and within scope.
• Develop strong communication skills by regularly updating team members, stakeholders, and clients.
• Learn to address questions and concerns effectively.

• Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Develop and implement ecommerce strategy in order to improve website performance
• Work with developers to improve website speed
• Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition
• Re-Platforming website to new CMS, making website mobile capable
• Research market in order to discover new trends and technologies in order to improve website performance

Padua, Veneto, Italy

• Job accomplishments/Responsibilities:1. Control Room:
• Manages clients or their own company Citrix system and its other technologies.
• Citrix DaaS/Virtual Apps and Desktops Administration and configuration
• Managing virtual environments utilizing infrastructure such as VMware vSphere and Microsoft Hyper-V,Nutanix.
• Determining the increased cases received by the IT helpdesk.
• Executing helpdesk calls and classifying cases according to their priorities and accelerations.

Vulta, Rupgonj Narayongonj

• Job accomplishments/Responsibilities:1. Server & Network Maintenance
• Maintained communication networks, monitored network performance, and resolved any technical issues.
• Collaborated with colleagues on the improvement of network infrastructure in order to increase quality, and reliability, effectively and reduce expenses.
• Installed and configured network devices, including routers, modems, hubs, and switches.
• Performed backups of all servers and provided support and assistance to users.
• Ensure backup for all servers and provide support and assistance to users.

Chattogram, Chattogram, Bangladesh

• Installing, maintaining, and repairing cable infrastructure.
• Performing maintenance on existing cabling systems.
• Testing newly installed or relocated cables according to company specifications.
• Troubleshooting issues with cable network.
• Identifying and removing redundant cabling.