- Assists in putting up a new entity for Admerex by creating a Business plan and determining Market Strategy and Financials on the entities that are being put up - Assists the Chief Marketing Officer in managing the existing client portfolio, in prospecting for new clients, and achieving a timely acquisition of new business revenue streams - Responsible for company sales efforts of new client business segments to help grow and expand the business footprint of Admerex with new customers (in various services and industries) - Works closely with the Operations unit in improving Admerex’s client retention efforts, and protect the relationship of the company with all of its partners through customer (client) service - Prioritizes and aims to create and nurture long-term business relationships and maximize revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty

- Leads development of the strategic plan/framework for the organization. Facilitates the execution of Strategy internally. - Ensures that appropriate data is used to influence decision-making and that the data is of high quality. - Supports President and Senior functional leaders to identify and manage strategic cross-functional initiatives to support organizational strategy

-Facilitate inquiry and request related cases from clients coursed through branches, call centre, other channels via email, inbound calls, correspondences and walk-in.-Responsible in reviewing proper tagging of manually logged cases to ensure accuracy in all case resolution. Prepare customer communications required to facilitate customer complaint requiring decisions and feedback.-Provide support to call centre, branch and account officers through monitoring of cases and coordinating with fulfillment units. Assists in continuous updating of policies and procedures for the processes of customer service.

-Answer all incoming calls; assess customer’s queries and provide resolution. Updates / performs on-line maintenance on system terminals as immediate response to customer’s requests. Ensures effective and timely follow up as promised to customers if necessary.-Answer all web chat enquiries; assess and provide resolution or alternative to customer's requests.-Promote Citibank products / services / benefits to potential customers; perform anti-attrition activities; cross-selling bank products, bank channels and other initiatives that the business deems important.

-Manages all documentations of ongoing projects, workes as a mediator between designers and clients to ensure aptness of work and acquiring clients for its sister's company Mushroom Multimedia Pte Ltd

-Manages all the documentation and custodianship requirements for all types of products and transactions of the Investments business. Work closely with Account Officers to address documentation issues. Ensures that all processes related to the documentation of client transactions comply with internal compliance and external regulatory requirements

-Manages a team of Citiphone Officers to achieve targets for cross-selling Bank & Cards products/services and meet required team sales and service goals thereby contributing to the Bank’s sales efforts to increase revenues-Ensures that Citiphone maintains efficient processes that are customer-oriented and protective of the bank’s interests-Ensure that CPOs reach Productivity Goals by answering at least 1,500 calls per month.-Responsible in achieving individual and team Standard of Performance and ensure the timely reporting and recognition of staff’s achievements.-Provides customer service to the customers for cards and bank inquiries and requests for assistance. -Proactively participates in manpower planning by giving constant feedback and doing constant coordination with the Customer Service Manager and CTP Scheduler.-Responsible in reinforcing CPO strengths and assess areas for improvement through timely and constructive feedback and regular coaching sessions