Maureen Pickering Email & Phone Number

I prioritize incoming inquiries based on extensive previous experience. I am responsible for responding to critical inquiries, which often consist of researching clauses of medicare policy, coding, or billing and clarifying them to providers and customers.

I responded to inquiries received from high priority sources, such as congressional offices, our executive staff members, our legal counsel, CMS, Medicare Executive Council (MEC) members, and management within First Coast Service Options. These inquiries are handled through to completion.

Duties include providing courteous, personable, accurate and timely responses to Medicare Part A and Part B customers via 1-800-Watts lines, telephone lines, and usage of the Multi- Carrier System (MCS) and Fiscal Intermediary Shared Systems (FISS). Respond to provider/beneficiary complex written inquiries in an accurate and timely manner. Provide customers with accurate responses to frequently requested items/services, thus having a significant impact to overall service levels. Assist customers to gain acceptance of new technology by explaining usage and features of various systems. Effectively identify and classify inquiries which were misrouted to the area and direct those customers to the appropriate areas. Provide superior service to ensure customer satisfaction. Monitor and assist subordinates performance to maintain above mentioned standards.

Duties included return mail; Research files for current mailing addresses; Contact providers for current information. Update Unique Physician Identification Numbers (UPINs) periodically.

Duties include sorting and routing transfer claims, processing automated development requests (ADRs), and provide batches upon customer requests.

Duties include utilizing Medicare B Guidelines and screening and processing claims into the GTE system.