Abel Medina Email & Phone Number

Fort Myers, Florida, United States

•Install and maintain personal computers, peripherals, and software for the airport terminal systems, ensuring optimal performance and compliance with design specifications, including networked and stand-alone systems.•Provide onsite training and technical support to end users for software applications, enhancing user proficiency and productivity across various departments, focusing on airline systems and airport operations.•Conduct proactive support and preventative maintenance of airport equipment, troubleshooting hardware and software issues to minimize downtime and ensure operational efficiency, utilizing industry-standard tools and practices.

Fort Myers, Florida, United States

Provide technical support and troubleshooting for hardware, software, and networking issues to a diverse client base.Install, configure, and maintain operating systems, software applications, and security tools on desktops and laptops.Perform system upgrades and patches to ensure optimal performance and security compliance.Design and implement network solutions, including setting up routers, switches, and firewalls.

Fort Myers, Florida, United States

● Identify customer needs by employing active listening strategies to enable personalized education efforts that empower informed decision-making● Orchestrate effective customer relationship tracking by integrating HubSpot, SAP, and Microsoft Office products to enable analysis and optimization of customer engagement strategies● Streamline the proposal creation process for contractors by integrating plans and specifications to expedite the bid operations● Handle incoming calls daily, scheduling appointments for installation dates and planning service routes to maximize productivity and meet customer needs promptly● Achieve and exceed sales targets by designing detailed proposals for businesses and individuals to attract new business opportunities

Southwest Florida

● Resolved technical issues effectively by leveraging proficiency in electrical and mechanical troubleshooting to diagnose and rectify problems efficiently● Maximized equipment reliability by providing proactive preventive maintenance solutions to safeguard integrity and functionality● Mitigated operational risks by evaluating and addressing safety concerns to prevent injuries

Fort Myers, Florida, United States

● Increased sales by rearranging aisles and displays to maximize upselling and cross-selling opportunities ● Drafted ad hoc and scheduled reports by capturing and communicating store performance to the leadership team to promote informed decision-making● Processed payments by adhering to cash-handling procedures to mitigate potential losses

Fort Myers, Florida, United States

● Mentored 4 sales representatives by focusing on handling sales objections to boost closing ratios● Improved customer satisfaction rating by leveraging Salesforce to track and nurture customer relations● Organized and facilitated sales workshops and clinics, equipping participants with practical strategies and techniques to enhance sales effectiveness

Bachelor Of Business Administration - Bba, It And Business Management

Welding Engineering Technology/Technician