Maria M. Email & Phone Number

New York, United States

Bilingual Product Support Specialist obsessed with delivering amazing customer experiences.- Manage and oversee a portfolio of new and existing users.- Provide a proactive, high-touch, end-to-end user experience for each customer.- Onboarded and educated new users on high-end hearing aid products.- Troubleshoot with technical issues on the Hearing Remote medical app.- Retain customers by problem-solving, de-escalating customer issues, and resolving account issues.- Collaborate alongside the leadership team to improve the overall customer experience.

New York, United States

Bilingual Clinical Customer Experience Associate for a Digital Dental Lab.Frontline Technical Support.- Assisted/Onboarded doctors to transition to a digital dental lab all across the US.- Dental product expert with a deep understanding of preventative and restorative dentistry- Provided live support both inbound and outbound (phone, email, and chat)- Provided doctors with superior technology support + Remotely set up live clinical cases for dentists + Reviewed 3D intraoral scans to ensure image quality was complete before submitting orders + Remotely processed Windows updates to keep PC and dental software running accordingly with program updates. + Worked efficiently and cross-functionally with 10+ software and communication platforms on a daily basis- Actively collaborated with order operations and lab technicians to skillfully design, manufacture, and deliver quality products. - Assist Account Managers in maintaining and building supportive relationships with Dentists.- Maintained a record TTFR score to meet expectations for a fast-growing dental start-up.

Irvine, California, United States

Los Angeles County, California, United States

Assisted in complex surgical 4-handed dentistry.Dental Inventory Budgeting and FIFO Inventory Management Maintained safe OSHA and HIPAA practices.Conducted patient coordination and presented surgical treatment plans in English and Spanish.

Orange County, California, United States