Kristen Knight Email & Phone Number

New York, New York, United States

New York, New York, United States

Conduct telehealth audiology sessions with new and existing patients. Counsel on expectations, troubleshoot issues, provide proper fitting support, remotely adjust hearing aid settings. Program hearing aids based on patients’ unique hearing loss + relative notes and phone callsComplete in-person appointments for hearing tests, hearing aid fittings, and ongoing support.Reprogram hearing aids to address complaints, ensure satisfactory results, and reduce hearing aid return rates.Established a protocol to provide online customers with custom earmoldsAnswer internal audiology questions from Sales and Customer Service teamsCollaborate with Marketing Department for blogs, videos, emails, and online content.Helped launch OTC initiative by sourcing and partnering with a local Pharmacy to sell aids in storeAssisted in establishing all new HA programming protocolParticipate in high-level meetings to provide audiology insight and recommendationsComplete testing for all potential new productsCoordinate directly with manufacturers to troubleshoot products and provide updates and solutions to internal staff

White Plains, New York, United States

• Complete comprehensive audiological evaluations to test individual hearing impairment• Perform careful hearing aid fittings to maximize client comfort and device effectiveness.• Promote business and capitalize on sales opportunities to maximize revenue.• Counsel patients and families on communication strategies to cope with hearing loss.• Provide excellent communication and attention to patients when face-to-face or through phone or email conversations.• Maintain up-to-date knowledge of latest research and trends through continuing education and professional development courses.• Administer treatment information to patients, explaining scientific details in easy-to-understand terms.• Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Prioritize and organize tasks to efficiently accomplish service goals.• Modify impressions for earmolds and hearing aid shells; troubleshoot and repair hearing aids in-office.• Promote community outreach by visiting off-site facilities to clean hearing aids.

White Plains, New York, United States

• Input patient orders and corresponding serial numbers into company database to supply providers with quick access to essential client data.• Monitor office supply use and stock levels and place replenishment orders.• Effectively communicate with providers and front office staff to ensure accurate appointments are made for patients to receive their devices in a timely manner.• Demonstrate self-reliance by meeting and exceeding workflow needs.• Demonstrate leadership by making improvements to work processes and helping to train others.

• Scheduled evaluations and procedures for patients.• Explained policies, procedures and services to patients.• Facilitated communication between patients and providers.• Answered multiple phone lines and provided excellent customer service to all persons.• Troubleshooted device failure with patients in person and over the phone.

Bachelor’S Degree, Summa Cum Laude, Speech-Language Pathology/Audiology, 4.0 Major Gpa; 3.924 Cumulative Gpa

Activities and Societies: Phi Beta Kappa Honor Society; National Student Speech Language Hearing Association (NSSLHA) Honor Society.

High School

Certified Integrative Nutrition Health Coach

• Qualify to become a certified member of American Association of Drugless Practitioners (AADP) • Education in Nutrition Science.

Education record

• USA Volleyball coach training course: Increased Mastery and Professional Application of Coaching Theory • Trained in coaching.

Eating Disorder Intuitive Therapy (Edit) Certified Practitioner

• Therapy technique for working with individuals suffering from anorexia nervosa, bulimia nervosa, binge eating disorder, and food.