Miguel Garcia Perez Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Orlando, Florida, United States

As a Training Lead for uBreakiFix by Asurion, I primarily manage training processes for a large team of consumer electronics repair technicians and associates. I am proficient in cross-function collaboration and am comfortable with communicating with all levels of management. My major successes in this role were establishing structure to training implementation for my department, efficient problem resolution by coordinating with extra-departmental teams, and documenting job processes not previously documented.In this role, I performed the following functions:– Established structure to training implementation for my department, documented processes not previously documented, developed new processes and eliminated waste in existing processes using the Lean Six Sigma approach and Kaizen utilizing flowcharts and more – Ensured accountability on projects related to the former by all parties involved utilizing project management skills with Asana, keeping meeting minutes and regular cadences as necessary - collaborating with cross-functional teams, including Operations (Supply Chain), Product, Partnerships, OD&T among others – Onboarded new employees for our Repair Operations teams on-site – Supported uBreakiFix retail stores with resolving issues related to parts returns requests via the Jira support ticket system, calls and email – Utilized RCA methodology to assist with resolving systems issues and collected data using database systems (Redash – mySQL, PostgreSQL) for our Product (development) teams in that effort, occasionally making use of SailPoint for IAM issues, as well

Orlando, Florida, United States

As a DMIR Lead Technician for uBreakiFix by Asurion, I helped lead a large team of mobile consumer electronics repair technicians and associates. I also helped alleviate bottlenecks in the DMIR process by identifying and isolating outliers in the repair flow.My major successes in this role were helping my department begin to create a system for inventory management, transition from one workspace to another and implement new processes to the workflow to conclude the transition.This role included:– Led a team of mobile repair technicians in repair production efforts, identified and resolved bottlenecks to boost productivity – Trained new technicians according to current standards – Assisted with inventory efforts as necessary (ordering, counts, etc.)

United States

As a DMIR Technician for uBreakiFix by Asurion, I repaired smartphones. This role included:– Receiving inbound devices, inputting their information into the system, ensuring they were in-scope for repair, and securing customer data by destroying or wiping data storage devices if necessary– Triaging and testing devices, noting defects and issues– Repairing devices effectively and efficiently– Fully testing repaired devices to ensure they function correctly to prevent returns– Completing repair jobs in the system, boxing, and mailing repaired devices back to customersAdditional duties included:– Managing inventory, ordering and receiving parts, counting inventory, and preparing parts for repairs– Mailing broken or defective parts to our Reverse Logistics department for credit– Training new co-workers according to current instructions

United States

As a Customer Service & Electronics Repair Technician for uBreakiFix by Asurion, I repaired consumer electronics like smartphones, tablets, laptops, computers, and many other devices at a retail storefront.In this role, I performed the following functions:– Repaired a variety of consumer electronics devices at uBreakiFix retail stores, sold accessories and Asurion’s insurance programs – Supported customers with a variety of issues related to the former via calls, email and text, ensuring customer satisfaction

Associate Of Arts - Aa, General Studies

Highschool Diploma

GED/High School graduate