Miguel Garcia Perez Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

As a Training Lead for uBreakiFix by Asurion, I primarily manage training processes for a large team of consumer electronics repair technicians and associates. I am proficient in cross-function collaboration and am comfortable with communicating with all levels of management. My major successes in this role were establishing structure to training.

Orlando, Florida, United States

As a DMIR Lead Technician for uBreakiFix by Asurion, I helped lead a large team of mobile consumer electronics repair technicians and associates. I also helped alleviate bottlenecks in the DMIR process by identifying and isolating outliers in the repair flow.My major successes in this role were helping my department begin to create a system for inventory.

United States

As a DMIR Technician for uBreakiFix by Asurion, I repaired smartphones. This role included:– Receiving inbound devices, inputting their information into the system, ensuring they were in-scope for repair, and securing customer data by destroying or wiping data storage devices if necessary– Triaging and testing devices, noting defects and issues– Repairing.

United States

As a Customer Service & Electronics Repair Technician for uBreakiFix by Asurion, I repaired consumer electronics like smartphones, tablets, laptops, computers, and many other devices at a retail storefront.In this role, I performed the following functions:– Repaired a variety of consumer electronics devices at uBreakiFix retail stores, sold accessories and.

Associate Of Arts - Aa, General Studies

Highschool Diploma

GED/High School graduate