Meena S Email and Phone Number

Responsible for Business Development, Key Account Management & Client Relation of India Operation, & Overseas Operation(Gulf, Middle East, Asia Pacific, & Africa Region) for across the industry(IT & NON IT). Core interest in Oil, Gas, Power, Energy, Infrastructure, Real Estate, Construction, Auto, Manufacturing, IT, Consulting, KPO, R&D Division of any industry, Automation, & Consumer Durable Industry.

Helping clients to find suitable candidate to fill their vacancies.Involved with the marketing department to devise job adverts.Placing adverts in relevant market journals and publications, job boards and local press.Making phone calls to candidates who are judged to be eligible.Conducting phone interviews with prospective candidates.Describing the work duties, salary and benefits of a particular vacancy.Doing background checks and verifying the references, work experience and academic qualifications of applicants. Screening, testing and assessing candidates.Developing a relationship with interviewees.Receiving and reading through the CVs that job seekers have sent in to the recruitment agency.Arranging interviews with candidates who have been short listed for a position.Drawing up short lists of suitable candidates.Involved in negotiating the salary between the client and the candidate. Attending job fairs on the companies behalf, standing at a staff and talking with graduates and job seekers.Attending network events and using marketing to attract suitable and potential candidates.Updating the recruitment agency database with the details of potential candidates. Assisting applicants with their interview techniques.Calling up a candidate and informing them if they have been successful or unsuccessful in their application.Cold calling companies to generate more business for the recruitment agency.Attending meetings with clients at their offices.Ensuring the compliance of any temporary worker or contractor placed.Giving clients advice and guidance on appropriate pay rates, training and career development.Building own database of clients and contacts.

• Organizing and preparing documentation, maintaining records, reports, and files, editing written material by ensuring correct grammar, punctuation, and spelling.• Creating demo material and User manuals for Magnum software for the Sales Team and the End Users.• Observed and documented production, Build Upgrade, and developmental activities.• Interfaced with Development and Technical Teams.

• Worked on different types of Reports and Guides for the various Builds.• Assisted in improving the documentation, including making recommendations on table of contents, structure/organization etc.• Was responsible for creating and releasing Configuration Handbooks for updated Builds on the UK Portal.• Responsibilities included logging Technical Calls & emails as the first Point-of-contact for the Australian Health Care customers.• Was responsible for timely updating the Knowledge Base with the latest Updates, which is used by the entire Team.• Interacting with the Technical Team based in Sydney and Melbourne.• Communicated and handled incoming and outgoing electronic communications on behalf of the team.

• Worked with “Money Transmission Pricing” which was a Pilot Process providing support to the high-end UK Business Customers. Played a major role in developing the process with the help of the UK Business Area.• Responsibilities included setting up the Business Accounts as per the appropriate tariff ensuring there is no loss for the bank as well as the customer.• Alternatively played the role of a “Checker” ensuring 100% quality check done on every account being processed.• Prior to “Money Transmission Pricing” worked with “Bank Card Security” giving Voice Support to the US customer’s with Credit and Debit Card issues and Phone Banking needs.

Responsibilities included giving voice support for Customer Care Inbound calls for Dell customers, as well as taking escalations for technical Issues in Care department as Handle-In-Place (Pilot Batch).

Responsibilities included attending to Inbound / Outbound Calls / Emails to provide Customer Service to Students and customers enrolled with Tutor Vista (The One-on-One Online tutorial Service, One of the first KPO in India). Communicated and handled incoming and outgoing electronic communications on behalf of theCompany pertaining to the tutoring schedule.

Responsibilities included providing Customer Service Assistance to the policy holders of Admiral Insurance, one of the largest Car Insurance Company of U.K. through Voice and E-Mail. Additional responsibility: First-hand claims processing for the same process.