•Administrative SkillsProvided comprehensive administrative support to the team, ensuring professionalism and efficiency.Maintained strict compliance with standard operating procedures and policies.Completed assigned tasks within mandated Turn Around Times (TATs).Managed document organization, tracking, and dispatch processes with precision.•Data ManagementScanned, uploaded, and managed Visa/Passport application documents on the Ministry of Foreign Affairs (MoFA) system.Ensured accurate data entry with zero errors, maintaining high attention to detail.Prepared and tracked manifests for the transfer of Visa/Passport applications between centers and consulates.Organized and scheduled document dispatch with third-party logistics partners.•Process CoordinationCoordinated dispatch management with third-party logistics companies.Assisted in daily tallying, data entry, and cash/bank-related transactions in collaboration with the accountant.Collaborated with staff handling scanning and uploading of application documents.•Customer ServiceResolved applicant queries and provided guidance throughout the application process.Communicated application deficiencies through letters and emails, ensuring clarity and prompt resolution.Delivered exceptional customer service by offering and processing Value-Added Services (VAS).•Application ProcessingProcessed Visa/Passport applications from walk-in and postal applicants as per guidelines.Conducted document scrutiny to ensure validity and authenticity.Handled transaction processing for application fees and additional services with precision.•Problem-Solving and AdaptabilityAddressed day-to-day operational challenges and implemented effective solutions.Adapted to new tasks and responsibilities as assigned by the manager.

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As a Project Coordinator and Business Analyst at Navkar Digital Institute, I was involved in the development of a client's virtual learning application, resulting in over 100,000 downloads on Google Play. I played a pivotal role in defining the project scope, establishing a $150,000 budget, and a 20-month timeline using a top-down approach while ensuring alignment with project stakeholders. I collaborated closely with the development team, executives, and internal clients, employing tools like MS Project for task and resource management, prioritization matrices, RACI matrix, and Kanban boards for effective project coordination. I oversaw change management with a requirements traceability approach and utilized JIRA for sprint planning and backlog management. Additionally, I contributed to the project's success by developing test scenarios, conducting GAP analysis, and monitoring post-implementation performance. Furthermore, as a Business Analyst, I tailored detailed BRDs, FRDs, and user stories to project requirements, collaborating on scope validation and performance KPIs. I also analyzed requirements using the MoSCoW technique, created business process models, user personas, and conducted empathy mapping to enhance the app's user experience. Throughout the project lifecycle, I maintained a strong focus on delivering a successful learning app while ensuring stakeholder satisfaction.

The project involved managing project documentation, including blueprints, schematics, and specifications, to support project activities. Ensuring the availability of project resources in a timely manner was achieved through effective coordination with stakeholders. Inspections of plans and sites were conducted, and survey reports were analyzed to ensure compliance with city codes related to grading, drainage, and paved surface conditions. Budget projections for engineering projects were developed, offering cost estimates. Task progress was evaluated to ensure timely completion and meet demanding project deadlines. Collaborating with project managers and team members, project plans were developed, the project scope was defined, and timelines and milestones were established using the Waterfall methodology. Team collaboration was encouraged, and individual employees were motivated through positive reinforcement and technical recognition.