Extranet handling of Make My Trip, GO IBIBO, Agoda.com, BOOKING.COM, Easy My Trip, Clear Trip, EXPEDIA.COM, Yatra.com. Booking generates through website promotion by Booking Engine. Rate and inventory synchronization in all OTA platform through Channel Manager and without Channel Manager in all properties. Promotion & package creation in OTA platform. Making sales reports and travel agency data management. Make offline booking from the query of Google search. Co-ordination with hotel managers and guest service. Visit Travel Agencies to make relationship regarding business in off season.

Working as Reservation Manager. Coordinate with all hotels managers regarding all check-in & check-out and resolve guest issues.Configuration & administration of Desktop & Laptop systems. Strengths include operating system, application & Hardware troubleshooting, disk & Print server management, Anti-virus maintenance, etc. Microsoft Office & Outlook, Channel Manager management, and configuration of every user.

Joined as an Installation Engineer at Promises Instruments Pvt Ltd.Demonstration of Light Automation technology and Audio-Video system to the customer. Site inspection for Electrical Automation and Audio-Video system. Solution of automation technology like bus and retrofit solution for the respective site. BOQ of respective site and quoted to customer. CAD Drawing of placement & wiring diagram for respective site. Automation devices installation and commissioning. Automation mobile application designing and programming and integration through processor over the LAN. Service engineer distribution for service calls and project site.Attendance calculation of staffs. Order collection follow-up from customer. Payment collection follow-up from the client. Store operation & administration from front desk.

Joined as a CRS Data Specialist of CSD Department of Idea Cellular Limited at Kolkata Joined as a CRS Data Specialist of CSD Department of Idea Cellular Limited at Kolkata Handling After Sales Service for all Prepaid and Postpaid customer at CRS.Postpaid and Prepaid acquisition of 3G Voice and Data.Customer retentions by issue resolution and customized scheme offerings. Special support for Data users of Aditya Birla Group, National Enterprise Business Group and Enterprise Business Group also. Handling cash management and reporting of a CRS.Store reporting and CRS data handling as per requirement.Store operation & administration from front desk.Monitoring Sales and Lead Generation Management through system of zone.MSISDN Activation procedure through CRM as an activation officer.SIM replacement procedure through CRM as an activation officer.

Joined as a Field Support Engineer of CSD Department of Sistema Shyam Teleseservices Ltd (MTS India) at Kolkata under the current payroll of Adecco India Pvt. Ltd. Previous payrolls were CBIZ Solutions & Services Private Limited(October 2012- August 2013) and Unimax Telecom Pvt Ltd(August 2012 – September 2012) and Wipro’s franchise Vayam Infosolution Pvt Ltd(November 2010-July 2012).Handling After Sales Support for High Speed USB Modems, feature phones and Smartphones. Pre-launch UAT for new devices.Resolving individual and corporate customer complaints of installation and configuration related issues regarding various types of data cards in Microsoft Windows, MAC and Ubuntu operating systems and Smartphone related issues also.Had done domain join khadims.com from their individual branded shop through data card. Had done standby link of Federal Bank through data card.

Leading my team in NEC’s Project for Tata Teleservices & Uninor. Installation of Microwave antenna, IDU & ODU, making connectors with IF Cable. Arrange power supply for the link. Commissioning the IDU. Frequency & transmission power and troubleshooting during link.E1 transmission with IDU and switch.

Joined as a Field Engineer in the Organizational Grouping of Majestic Bottlers Pvt. Ltd. Distribution house of Pan India network Pvt. Ltd. (Formally Playwin Online Lottery). Configuration & administration of Windows 20030 Server. Strengths include operating system, application & Hardware troubleshooting, disk & Print server management, Anti-virus maintaining etc. Installation & Troubleshoot of Playwin online lottery terminal.Network management such as V-SAT, I-NET leased Link or Dial-up connectivity, GPRS & CDMA connectivity with GPRS enabled mobile handset & fixed warless terminal through “Cosmos Box” (Serial to IP Converter).Implementing the new technology & troubleshoot the Ultra Gaming Lottery system, managing the Ultra gaming deployment server through Terminal Service, backup of Office Outlook and Outlook Express and also Helpdesk support.