Marcus Thomas Email & Phone Number

Sunrise, Florida, United States

• Efficiently manage store operations, including overseeing asset control, invoice verification and processing and secure bank deposits. Conduct thorough analyses of operations, sales and service to pinpoint areas for.
• Optimize employee scheduling for a 35-person team, considering preferences and availability, fostering workplace morale, and driving high-performance outcomes.
• Implement continuous coaching and feedback for sales associates, addressing performance, attendance, and promotions. Spearhead recruitment, interviews, and training for both current and new Front of House (FOH) talent.
• Foster seamless collaboration with Back of House (BOH), visual merchandising, operations, and online customer support teams to ensure a cohesive and exceptional end-to-end shopping and buying experience.

United States

• Qualification Maintenance: Drive down crew training budget though proper scheduling of required qualifying training events.
• Data Entry: Ensure all training data is entered into appropriate digital data tracking tools.
• Quality Assurance: Verify accuracy of qualification data and crew schedules maintained in digital scheduling and record keeping software.
• CBA Compliance: Ensure department meets contractual and regulatory compliance.

Deerfield Beach, FL

• Manage day-to-day operations, including service goals, screening, assessment, treatment planning, life skills, pre-vocational training, related documentation, case management, crisis intervention, individual and group.
• Monitor and execute the implementations of HUD, CARF standards, practices and procedures.
• Communicate and interact with medical health professionals, including program directors, clinical team managers to discuss clinical and authorization questions and concerns regarding specific cases.
• Schedule, manage and assist 20 (BHTs) Behavioral Health Technician team members and participate in team activities to help build a high-performance team.
• Property management and housing management. Review and process apartment and/or room assignments. Investigated and resolved tenant/client complaints; coordinate maintenance, housekeeping and senior property management.
• Review contracts, approvals and execute in accordance with corporate and business unit guidelines.Oversee, direct, develop, deliver, and ensure delivery of privacy training to all employees, professional staff.

Miami/Fort Lauderdale Area

• Founded Xuebee Inc.
• Provided vacation services for customers to lock in the lowest early purchase cost and pay later via direct payroll deduction. Communicate with clients in person, via phone and/or email to discuss service options.
• Provided exceptional customer service and guidance to consumers: achieved a consistent high rating and exceeded all personal and corporate needs on a frequent basis Interviewed, mentored and supervised a staff of over.
• Consistently maintained an on-time performance of 99% and ensuring quality service was provided.

Miami/Fort Lauderdale Area

• Assisted Federal Security Managers (FSM) in achieving qualitative customer satisfaction goals, contributing to enhanced service delivery.
• Liaised between Federal Security Managers and aviation industry personnel, fostering effective communication on customer support and quality improvement initiatives.
• Collected, maintained, and generated reports using data and survey information, ensuring accurate and comprehensive documentation.
• Analyzed data to identify improvement opportunities, establish performance measures, and optimize resource allocations.
• Reviewed and submitted quality reports to management, maintaining a commitment to transparency and accountability.
• Employed conflict management and dispute resolution skills to address customer concerns, enhancing overall customer experience.

Miami/Fort Lauderdale Area

·Provided security and protection of air travelers, airports, and aircraft.·Identified dangerous objects in baggage, cargo and/or on passengers.·Prevented hazardous and/or explosive objects from being transported onto aircraft. ·Performed various tasks such as: wanding, pat down searches, operation of x-ray machines, lift and carry baggage (weighing up to.