Marcus Thomas Email & Phone Number

Florida, United States

Sunrise, Florida, United States

▪ Efficiently manage store operations, including overseeing asset control, invoice verification and processing and secure bank deposits. Conduct thorough analyses of operations, sales and service to pinpoint areas for logistical, staffing, and product enhancements. ▪ Optimize employee scheduling for a 35-person team, considering preferences and availability, fostering workplace morale, and driving high-performance outcomes. ▪ Implement continuous coaching and feedback for sales associates, addressing performance, attendance, and promotions. Spearhead recruitment, interviews, and training for both current and new Front of House (FOH) talent. ▪ Foster seamless collaboration with Back of House (BOH), visual merchandising, operations, and online customer support teams to ensure a cohesive and exceptional end-to-end shopping and buying experience.

United States

▪ Qualification Maintenance: Drive down crew training budget though proper scheduling of required qualifying training events. ▪ Data Entry: Ensure all training data is entered into appropriate digital data tracking tools. ▪ Quality Assurance: Verify accuracy of qualification data and crew schedules maintained in digital scheduling and record keeping software. ▪ CBA Compliance: Ensure department meets contractual and regulatory compliance.

Deerfield Beach, Fl

▪ Manage day-to-day operations, including service goals, screening, assessment, treatment planning, life skills, pre-vocational training, related documentation, case management, crisis intervention, individual and group counseling services to mentally ill consumers in a residential environment. ▪ Monitor and execute the implementations of HUD, CARF standards, practices and procedures. ▪ Communicate and interact with medical health professionals, including program directors, clinical team managers to discuss clinical and authorization questions and concerns regarding specific cases. ▪ Schedule, manage and assist 20 (BHTs) Behavioral Health Technician team members and participate in team activities to help build a high-performance team. ▪ Property management and housing management. Review and process apartment and/or room assignments. Investigated and resolved tenant/client complaints; coordinate maintenance, housekeeping and senior property management teams to meet all service expectations. ▪Review contracts, approvals and execute in accordance with corporate and business unit guidelines.Oversee, direct, develop, deliver, and ensure delivery of privacy training to all employees, professional staff, contractors, alliances, business associates, and other appropriate third parties per company policies and procedures.

Miami/Fort Lauderdale Area

•Founded Xuebee Inc.•Provided vacation services for customers to lock in the lowest early purchase cost and pay later via direct payroll deduction. Communicate with clients in person, via phone and/or email to discuss service options, contracts and collect initial deposits.•Provided exceptional customer service and guidance to consumers: achieved a consistent high rating and exceeded all personal and corporate needs on a frequent basis Interviewed, mentored and supervised a staff of over 10+ associates- provided personalized, strategic training and development tools to increase their potential and turned under-producing individuals into more effective team members.•Consistently maintained an on-time performance of 99% and ensuring quality service was provided.

Miami/Fort Lauderdale Area

▪ Assisted Federal Security Managers (FSM) in achieving qualitative customer satisfaction goals, contributing to enhanced service delivery. ▪ Liaised between Federal Security Managers and aviation industry personnel, fostering effective communication on customer support and quality improvement initiatives. ▪ Collected, maintained, and generated reports using data and survey information, ensuring accurate and comprehensive documentation. ▪ Analyzed data to identify improvement opportunities, establish performance measures, and optimize resource allocations. ▪ Reviewed and submitted quality reports to management, maintaining a commitment to transparency and accountability. ▪ Employed conflict management and dispute resolution skills to address customer concerns, enhancing overall customer experience. ▪ Collaborated with local law enforcement and federal investigators to facilitate safe fugitive apprehensions and coordinate investigations. ▪ Operated scanning equipment proficiently to examine internal structures of luggage, purses, bags, and individuals, ensuring compliance with security protocols. ▪ Provided robust protection for the traveling public by conducting tests for explosives residue, contributing to a secure and safe environment. Applied in-depth knowledge of (CFR) Code of Federal Regulations and Federal Aviation Regulations, ensuring strict adherence and compliance.

Miami/Fort Lauderdale Area

·Provided security and protection of air travelers, airports, and aircraft.·Identified dangerous objects in baggage, cargo and/or on passengers.·Prevented hazardous and/or explosive objects from being transported onto aircraft. ·Performed various tasks such as: wanding, pat down searches, operation of x-ray machines, lift and carry baggage (weighing up to 100 pounds), ramp baggage operations, screening and verifying travel documents using electronic and imaging equipment.·Conducted daily calibrations and maintenance of all equipment necessary for use at beginning of shift.·Provided customer support and completed lost and found/radio logs.