-Manage, coach and develop my team to ensure agents achieve their monthly and yearly targets and drive their best performances.-Teach best practices and support sales staff with reservation questions and client escalations-Communicate and enforce company policies and procedures.-Monitor, increase, and report on conversion rates and sales while ensuring margins are maintained at minimum levels.-Administer monthly performance reviews and evaluations -Participate in hiring and set a coaching and support structure for new team members.-Manage scheduling, time, and attendance.-Attend and contribute to manager and team sales meetings.-Escalate and resolve issues related to confirmations, product discrepancies and customer service.

-Consistently exceed personal sales and profit targets, and successfully hit my annual profit target in 5 months in my first year. -Effectively support and develop our Destination Experts, to grow sales and profitability.-Work with the Reservation Management team to ensure customer service quality and standards.-First point of contact for destination, sales, technical questions for reservations team.-Guide staff in quoting and booking processes, where needed.

-Achieve sales targets by converting enquiries into bookings, utilizing effective qualifying, follow up, and quote management processes-Ensure all reservations are processed from start to finish, while maintaining administrative tasks including documents, managing schedule changes, and processing airline tickets-Communicate with customers via email, telephone, online and video chat-Utilize preferred vendors to provide best costs to customers while maximizing profits for the company

-Teach individual and group (up to 6 students per class) online classes to English learners of various abilities, from beginner to advanced -Instruct both adults and children from age 4- 60+ -Lessons include speaking, listening, reading comprehension and writing-Lessons are conducted virtually using proprietary web-based software

-Generating JAM event revenue to meet and exceed sales targets - Providing an exceptional level of sales consultation and customer service -Building and maintaining relationships to become a trusted expert and problem solver for our clients -Educating and exciting clients about our existing portfolio of events and services -Developing and qualifying leads-Gathering and utilizing business intelligence on prospects and industry trends to drive new business -Working closely with our production team to ensure a seamless transition from sale to product delivery

-Work closely with clients to determine their event preferences-Coordinate with sales, production, hosts, and HR to ensure proper execution of each event-Manage multiple client files to ensure event schedule is up-to-date and accurate-Perform event demonstrations/walk throughs-Address any negative or constructive feedback-Use Pipedrive to extract information and keep event details up-to-date and accurate-Manage monthly JAM plan subscriptions

-Host a variety of virtual entertainment events including various trivia games, music bingo, scavenger hunts, and escape rooms -Fluent in the use of Zoom, Webex, and Microsoft Teams -Execute event production elements with a primary focus on providing participants (up to 500) with an added level of entertainment and enjoyment while fostering a connection between participants

-Primary purpose of the role is to maximize sales across all Intrepid Group brands while ensuring excellent customer service levels -Encourage team members and keep them on track-Set day to day action plans-Ensure global polices are upheld-Work closely with sales manager to create and implement policies and procedures to improve efficiency and customer satisfaction-Assist with onboarding and ongoing training for new hires

-Liaise with travel agents and direct clients, via phone and by email, to process and sellgroup tours-Monitor staff work to ensure all communication is professional-Liaise with other global reservations managers and sales manager to ensure all regionalteams are working as one-Track, manage and plan coverage for staff time off-Recruit and train new staff members-Plan staff educational tours-Hold staff performance reviews-Track sales for team and individual team members-Work closely with marketing and other departments to ensure clarity of information in NorthAmerican market-Assist with travel shows, functions and other networking events-General office management (equipment, maintenance and stocking)

-returned to sales when position was dissolved into two separate roles. Initially maintained trainer position as well as full time sales but returned full time to sales to focus my skills on one position. -demonstrated a proven sales record, consistently exceeding large monthly sales targets-assisted my colleagues in their successes; whether with destination or product knowledge, insurance sales, or administrative work-thrived in a fast paced, dynamic sales environment.-skilled multitasker and team player

-Responsible for developing and delivering initial training of new hires in all departments -Ongoing support for current inside/outside sales staff-Management of intern team-Promptly and professionally respond to escalated customer concerns until an agreed resolution is reached-Various administrative and reporting tasks

-demonstrated a proven sales record, consistently exceeding large monthly sales targets, and achieved my annual sales target in just over 6 months-assisted my colleagues in their successes; whether with destination or product knowledge, insurance sales, or administrative work-thrived in a fast paced, dynamic sales environment.-skilled multitasker and team player

-Started as a trading support consultant and quickly advanced to become one of the senior account managers and sole options dealer-Created and edited general financial training and education for clients online, in person, via webinar and via telephone-Executed options, equity, futures and foreign exchange trades, on behalf of clients, on electronic trading platform-Presented general trading strategies and advice at live educational workshops around Australia-Assisted with training new staff members in our software and various trading strategies

-Started as an international travel consultant at the flagship office of Eastern Canada. In March 2009, due to an extensive increase in travel inquiry, the office structure evolved into two separate sales teams, who worked on a four day on/ four day off roster, to achieve individual daily and monthly sales goal as well as overall goals for entire office. -A unique role was created for me as part of the restructuring and I work with both teams as a liaison and administrative person while continuing to maintain my own clients.-Completed leadership training in February 2009-Finalized all back- end reconciliation and financial systems for both sales teams while still achieving consistently high individual sales figures.-Work closely with the business accountants to achieve consistently high audit scores.-Received numerous sales and audit awards-Conducted various administration trainings with both teams in order to drive this high performance.-Helped to motivate and train new associates