Meg Virag Email & Phone Number

Iselin, New Jersey, United States

- In this role, I work hand-in-hand with top thought leaders in academia and business to create compelling short and long-form marketing material that will amplify clients' expertise as keynote speakers, workshop facilitators and executive advisors. - I'm nurturing my skills as an emerging tech expert with concentrations in generative AI and quantum.

Princeton, New Jersey

- Event Management - Developed and continue to produce the new webinar series "The Outlet" (61% Attendance Rate). - In my day-to-day, I partner with tech leaders to identify webinar topics. I write digital marketing copy & content, create marketing graphics, write the questions our guests ask each other, manage and boost registrations, manage webinar.

• Secured over 100% increase in marketing reach through webinars designed to introduce small healthcare and hospice providers to social media.
• Increased business over 75% by providing excellent consultant work familiarizing small businesses with social media marketing strategies.

Tucson, Arizona Area

• Saved Intuit over $1.5M in support costs by developing and employing engagement strategies for top QuickBooks content creators.
• Raised QuickBooks’ overall online community engagement over 100% in less than two years.
• Received top performer awards and outstanding ratings for developing new platform connecting accountants and small business owners.
• Implemented first successful QuickBooks social media programs in global markets, including strategy and execution in UK, Brazil, India, Australia, and France. I also managed remote managers and teams in each locale.
• Specially recognized for Agile/Scrum leadership of social media managers and teams.
• Organized QuickBooks social media with Big Data, using Clarabridge, Tableau, Qlikview, Splunk, SQL, Excel, and others to lead the industry in text and data analytics.

Tucson, Arizona Area

I managed a team of remote partner agents in day-to-day Social response operations while delivering analytics and insights to the QuickBooks Online Voice of the Customer team. I also crafted corporate responses to quarantine social media crises and reported data to Operations, Legal, and Marketing teams.

Tucson, Arizona Area

I provided thousands of QuickBooks users answers to their posted questions while leading a four-person team on-site and maintaining connections with off-site community program managers. I autonomously created public statements to soften difficult changes for our customers while working with program managers to develop community response training programs.

• Helped hundreds of customers feel empowered in taking control of their own small business accounting.
• Supported both new and existing customers in using and taking full advantage of their QuickBooks Online subscription.
• Secured stellar customer satisfaction survey results, obtaining less than 60 detractors on surveys in time spent in this position.
• Assisted in training new hire class, provided strong support, and offered feedback in the interest of developing a high performing team.
• Supported other representatives in their daily work, offering constant chat room support and guidance to new and existing agents.

• Helped thousands of customers understand, work with, and take advantage of Payments within Intuit’s product ecosystem to improve and grow their small business.
• Wrote, edited, and revised numerous Inquira articles as a KCS Contributer.
• Provided floor and chat support to new representatives in the Payments department.
• Worked to deliver and encourage the use of the IDEAL training program to new agents through both in class trainings and in-the-moment support.