Megan Basic Email & Phone Number

Legends Mall, Kansas City

• Manages Support Department for two portfolios• Creates and trains new positions based on department need• Writes and revises company policies • Responsible for hiring all Support Department employees• Processes company-wide financial reports daily• Acts as final checkpoint for verifying and processing financial requests• Completes company wide weekly payroll• Works with team members to enforce quality assurance• Manages write-ups and terminations of employees• Communicates with vendors to correct issues and keep the department running smoothly

• Supervised a team of new employees as a customer service manager• Provided customer service on consumer customer accounts and loans as well as lines of credit• Offered information on current banking products • Processed and completed applications for new accounts • Made decisions about and processed refunds• Worked in multiple systems at once to ensure prompt and precise service• Connected customers with the right products to fit their individual needs• Collaborated with team members to keep everyone up to date on information

• Oversaw daily store operations • Managed money for deposits and store purchases• Counted and ordered store inventory• Asked to supervise operations for the highest grossing store in the company• Selected to be one of seven managers sent to represent the company at the 2008 and 2009 International Trade and Real-estate Convention in Las Vegas, Nevada• Top five finalist in an international company wide customer service contest• Experience with working in cross-functional teams and with clients/vendors• Hired, trained and reviewed progress of staff• Responsible for processing daily, weekly and monthly financial reports