Megan Basic Email & Phone Number

Legends Mall, Kansas City

• Manages Support Department for two portfolios
• Creates and trains new positions based on department need
• Writes and revises company policies
• Responsible for hiring all Support Department employees
• Processes company-wide financial reports daily
• Acts as final checkpoint for verifying and processing financial requests

• Supervised a team of new employees as a customer service manager
• Provided customer service on consumer customer accounts and loans as well as lines of credit
• Offered information on current banking products
• Processed and completed applications for new accounts
• Made decisions about and processed refunds
• Worked in multiple systems at once to ensure prompt and precise service

• Oversaw daily store operations
• Managed money for deposits and store purchases
• Counted and ordered store inventory
• Asked to supervise operations for the highest grossing store in the company
• Selected to be one of seven managers sent to represent the company at the 2008 and 2009 International Trade and Real-estate Convention in Las Vegas, Nevada
• Top five finalist in an international company wide customer service contest