Megan Howe Email & Phone Number

London, Gb

Onclusive recently acquired the Reputation Intelligence business from Kantar. My role as Senior Client Services Manager now sits within the Key Accounts team. I work with some of our most complex clients offering day-to-day assistance for their media monitoring and analysis services. As a Senior Client Services Manager, I also act as an initial escalation point to junior members of the team. Since June 2021, I have been an integral part of training new starters and their continued professional development.

Working with the Reputation Intelligence division, I am the day-to-day contact for a wide portfolio of clients, assisting with queries relating to their media monitoring and analysis services. Starting out as a Client Services Manager, I worked with a variety of clients in the consumer industry, before moving to Global Services where I now work with a client base across a broader cross section of sectors and industries, ranging from financial services, charitable organisations and well known consumer brands. I was promoted to Senior Client Services Manager in January 2020 and now act as an escalation point to clients and junior members of the team.

As a Senior Client Services Executive, I oversee various areas of the company. Client Services duties: - Making sure clients get correct information upon enrolment and after final payment has been made- Making sure clients are well informed as to when they are attending courses- Assisting clients with pre course set up- Managing client contracts - Setting up and maintaining trading accounts with a third party broker- Assisting clients with booking courses and coaching sessions- Managing mailing lists - Sending weekly and monthly updates via email - Organising client social events- Processing cancellation and refund requests- Answering Client Services phone calls and general emails- Managing coaches diariesCredit Control duties: - Liaising with the Finance team to ensure refunds are processed - Loading new sales and payment plans- Updating payment plans - Processing payments

- Putting packs together for courses- Analysing evaluation forms and putting reports together- Organising Open Courses- Posting purchase invoices to Sage and raising invoices for clients- Chasing clients for outstanding payments- Creating the weekly payment run- General administrative and ad hoc duties

Harrow, United Kingdom

Serving customers on a face to face basis in different departments of the store (fitting rooms, footwear and the till points).Keeping the store tidy and well stocked by assisting with the morning cleaning, replenishing stock as and when it is needed and making sure the store is well presented at all times. I also help with keeping back areas tidy to adhere to health and safety standards.Occasionally assisting the management team with in store visual merchandising by following an outline provided by head office as well as my managers and supervisors. This usually includes changing clothing on display mannequins, adding and removing stock from the shop windows and moving stock around on the shop floor.Assisting with processing delivery by making sure that all stock is correctly security tagged, hangers have correct size cubes and putting new lines on the shop floor as quickly as possible.

The Annual Fund campaign at Kingston University is run twice a year by Kingston University which involves current students calling the University’s alumni to see what they have done since graduating and then asking if they would be able to contribute towards the Annual Fund. The money raised during these campaigns goes towards improving Kingston University.I was required to work as part of a team to meet personal targets set by our supervisors. This meant that I needed a good knowledge of the causes that the money would be going towards and I needed good communication skills to be able to convince the graduates that I was talking to that they were contributing towards a good cause. Due to having a good knowledge of the causes and being able to easily talk to people, I made one of the highest amounts of pledges during the month.

Serving customers at till points and processing sales and refundsKeeping the store well presentedAssisting management with store merchandisingAssisting with end of day cashing up