• Administered associate health and welfare benefit programs including all activities related to enrollment and qualifying events: medical, dental, vision, life, accidental death and dismemberment, and flexible spending accounts.• Processed qualifying life events, aging out dependents, and termination documentation to ensure compliance with federal and state regulations, including but not limited to, COBRA notifications, separations notices and ensuring administration of applicable benefits.• Handled benefit inquiries and concerns to ensure a quick, equitable, and courteous resolution to be compliant with ERISA, HIPAA, and IRS.• Maintained contact in person, by phone or mail, with hospitals, physicians, insurance companies, associates and beneficiaries to facilitate proper and complete utilization of benefits for all associates.• Completed medical child support orders in HRIS system and notifies affected associates.• Managed positive working relationship with all vendors and brokers.• Coordinated company benefits with government sponsored programs.

• Developed a well-organized Human Resources, Accounting and Financial Management program for the facility including billing, accounts receivable, accounts payable, payroll, resident and employee records, benefits, employee relations, and a timely and accurate reporting system to the Executive Director, Controller and Chief Financial Officer.• Managed the human resource tasks within a healthcare environment, coordinated the office management function including supervision of the Administrative Assistant, Receptionists, and purchasing of office supplies/equipment.• Recruited employees for job vacancies. • Assisted managers with using the applicant tracking system and the flow of recruitment and selection process.• Collaborated with management team to facilitate all employee retention programs as applicable to the facility.• Implemented all new hire orientations ensuring that all employee files are complete with required documents, to include background checks, licensures and/or certifications, job training checklist, etc.• Audited employee files to ensure compliance with state and federal regulations as well as company's policies on a quarterly basis.• Resolved interdepartmental issues by responding quickly as a mediator to ensure consistency in quality, procedure, and policies.

• Oversaw all new agent, associate agent, and management agent contracting process and changes for 5 districts spanning over the top third of Ohio, totaling over 200 contracts a year.• Assessed all contracts for approval or denial based on compliance guidelines.• Handled all the terminations and transfers for in and outbound agents. Licensing• Monitored all applications, renewals and cancellations for long-term care, resident, and non-resident state licensing.• Conveyed communication from the state insurance department. • Formulated the process for new financial representatives to obtain their Financial Industry Regulatory Authority (FINRA) Security Registration.• Promoted Investment Advisory Services and the Wealth Management Company and liaison with FINRA. • Coached representatives in their first year on identifying their strengths and areas of opportunity regarding business activity.• Consulted with everyone on their daily, weekly, monthly, and yearly commitments and held them accountable.

• Coordinated insurance benefits such as VSP, Eyemed, Davis, Medicare, United Healthcare, BCBS and Tricare.• Managed account receivables, invoices, payroll, and account payables.• Organized bank deposits, receipt verification, and daily reconciliation of payments. • Answer office phone, addresses customer questions, set appointments, and resolve issues.• Executed all aspects of optical dispensing, contact lenses, product orders and delivery for patients.