Megan Hall Email and Phone Number

Redvespa is a business analysis consultancy, providing highly experienced people, delivering quality consultancy services, and as you might guess from the name - fun, energetic, fast, well-tuned ... and always hell bent on delivery!My role here is working with clients as a senior consultant on a variety of projects. Watch this space for updates!

Manage a large team of internal and contract business analysts and senior business analysts. Responsible for scoping, planning and monitoring engagements for key business transformation projects.

IT relationship management for 15 groups within the council (including the Libraries, Art Gallery and Zoo). Led the development of concept papers and business cases and oversaw all projects within this portfolio, ensuing projects were prioritised and resourced and could be effectively delivered by the wider IT group.

During this period I was seconded onto a number of initiatives, listed below from most recent.• Change Lead/Business Implementation Lead on the Customer Response project introducing SAP CRM to manage compliments, complaints and information requests across the council. Successes included engaging with nine business groups to gather requirements, review the design and achieve sign-off all within four weeks and developing the draft business implementation strategy before securing my next permanent role with the council.• Project Manager for the Requests for Services project to extend the request for services functionality in SAP CRM. Managed six teams to deliver the project on-time and to budget. The project went live with no open defects from UAT and with 91% of staff reporting that they felt comfortable using the new systems and processes.• SAP CRM Application Lead for the Regulatory Programme introducing SAP CRM to manage customer interactions within the Regulatory areas of council. Successfully managed a team of 13 people in three teams, including staff, contractors, consultants and off-shore resources through all phases of the development lifecycle.• Pathway Application Lead for the initial scoping phases of the Regulatory Programme. Successes included leading a team of analysts and liaising with the vendor to determine the key development changes required in order to successfully implement Pathway for Regulatory processes within very tight timeframes.• Technical project manager for the online authentication pilot using the State Services Commission’s (SSC’s) government logon system, which involved liaising with the SSC, third party vendors, and multiple business units.

• Lead business analyst on multiple projects including the introduction of a web-based Application for Admission, introduction of the National Student Number, introduction of automated processing of NCEA results for admission to the University.• Elected to the international Admissions Product Advisory group, part of the PeopleSoft Higher Education User Group - as a result of my leadership and expertise around process and technology in this sector. • Designed a streamlined process for web application processing eliminating 4 hours of work per day, and successfully designed and implemented a process to enable outsourced application data entry to be brought back in-house saving around $50,000 per year.