• Answering phone calls – booking appointments or answering patients’ queries.• Front desk work – showing patients to their room, attending to patients requests and questions. • Sorting emails and scanning documents appropriately. • Issuing patients medication/prescriptions.• Working as a team with other receptionists and the GP’s – providing information and sorting out samples. • Registering and deducting patients.• Writing letters to patients.• Using Microsoft package – Word, Edexcel, etc. • Taking payments. • Providing a safe and calm environment for patients when they enter the GP Surgery. • Dealing with complaints. • Using databases, such as SystemOne, to inform and upload patient information. • Attending meetings with Management and the Partners to discuss any concerns and pass on any information. • Dealing with the deaths of patients – handling their death certificates, filling out the death book and ensuring the patients family members are offered our condolences where appropriate. • Offering emotional support and listening to patients – attending to their medical and welfare needs and reporting as required.

• Maintain the patients physical and mental wellbeing.• Promoting an environment that encourages individuals to feel safe and comfortable.• Monitor patient’s mental state.• Offer enhanced care with flexible learning approach for all our patients.• Work in the hospital environment, providing guidance and encouragement to patients through physical and emotional support. • Ensuring the area is safe and comfortable for both patients and staff.• Assist patients with their medical and welfare needs, and report as required.• Take individuals blood pressure, physical observations and blood sugars while providing support to nurses and psychologists when giving patients their medication and having meetings. • Safeguarding patients through learning about individual’s specific needs and provide help in the most appropriate way.• Provide patients with help and support mentally and physically when they need it by doing activities or just talking to them about how they are feeling and providing advice.• Using databases, such as Lorenzo, to inform and upload patients’ information and filling out Datix forms.• Attend meetings with the multi-disciplinary team to discuss any concerns and pass over information at the start and end of the shift. • Attend to office-based work such as answering the phone in an office environment to other members of staff or patients’ relatives, scheduling appointments for them and helping them with any issues or concerns they may have.• Working with patients’ family members to ensure they play a part in their relatives care as much as possible.