Megan Knutson Email & Phone Number

PPR Certified Pickleball Professional

The Head of Strategic solutions is responsible for leading and managing high-impact projects that require coordination across teams and user groups and that serve to elevate the experience of one or more groups of stakeholders.

Richmond, Va

• Reduced customer churn to <3%• Restructured the Customer Care department to support Enterprise & SaaS service models simultaneously• Set department vision, established goals, prioritized objectives, tracked progress, and lead weekly team meetings• Recruited, trained, and managed Customer Care specialists• Engaged in strategic planning with leadership to achieve the organization’s mission and vision

Charlottesville, Va

• Collaborated with the CEO to develop the company’s strategic plans and programs• Planned, developed, organized, implemented, directed, and evaluated the organization’s fiscal performance• Evaluated and advised on the impact of short and long-term planning, the introduction of new products, features, and strategies• Planned, developed, and implemented strategies for generating resources and/or revenues for the company.• Approved company operational procedures, policies, and standards.• Provided strategic financial input and leadership on decision-making issues affecting the organization.

• Led a Customer Success team with a 95%+ customer retention rate• Developed and continuously improved the workflow for onboarding and training new customers• Proactively and reactively supported all customers via direct outreach and an automated ticketing system• Internally advocated for customers while simultaneously supporting company business goals and initiatives• Collaborated with company leadership to improve business processes and strategy

Nashville, Tn

• Liaise with company leadership to make decisions for operational activities and set strategic goals• Manage the day-to-day running of business to ensure progress on all fronts• Connect with staff in all departments and provide support• Evaluate the efficiency of business workflow and implement improvements• Oversee client account management to ensure deliverables and exceed customer satisfaction• Support CEO in the review financial information and operational budgets to promote profitability• Manage relationships and agreements with specific client accounts

Nashville, Tn

• Initiated the Label Resources Department and grew the initial team from two to four employees in three years• Lead and support three Label Resource Managers in the administration and management of label group Production, A&R Administration, Quarterly Budgeting and PO management• Clearly, accurately and effectively communicate the label group’s single, album and video production schedule in weekly Product Management meeting• Successfully execute creative administration of all video-shoots, photo-shoots and outsourced design work for the label group• Liaison between Dot Records and Universal Republic regarding budgets, recoup-ability and legal inquiries• Lead and manage special projects as assigned by the label group COO, EVP & General Counsel and EVP & President Republic Nashville

• Developed and managed record label imprint marketing & promotion budgets of $4 million+ annually• Received, processed and filed marketing & promotion invoices and compliance paperwork• Managed communication between Republic Nashville and partner Universal Republic regarding budgets, recoup-ability and legal inquiries• Built and monitored all record label imprint’s artist single and album rollout plans• Productively administered and coordinated all creative video-shoot and photo-shoot projects • Collaborate daily with the company President on all artist development activities

Nashville, Tn

• Built functional PO and invoice tracking system in excel for Republic Nashville imprint• Assisted in quarterly budgeting process for Republic Nashville imprint• Gained understanding of creative administration process for Republic Nashville imprint and assumed creative administration responsibilities• Communicated Republic Nashville expense and recoup-ability policies to Republic Nashville artist managers & business managers• Developed and implemented artist rollout templates for Republic Nashville artists

Nashville, Tn

• Coordinated and managed Executive’s calendar, including the scheduling meetings and conference calls, events, and interviews • Planned and executed all travel accommodations for Executive; completed and submitted expense reports on time• Collected, organized and presented artist rollouts, album and singles sales information and reports as desired by Executive• Set up shared Google calendars for the Republic Nashville promotion team representing upcoming events and tour dates for all roster artists

• Executed QuickBooks accounting for 3 businesses• Audited recording, promotion, and tour support budgets• Processed and catalogued all company contracts, invoices and employee information • Developed and supervised expense request and reporting system for 2 radio promotion teams• Coordinated and scheduled appointments and meetings for Senior Executives• Maintained song catalog and administered demo invoicing for 7 staff writers

• Developed and implemented merchandise inventory system• Supervised 5-10 merchandise event staff per event• Created and prepared merchandise sales reports• Oversaw and completed retail sales transactions