Megan Pugh Email and Phone Number
In my current role at Scientific Games, the focus is on elevating customer satisfaction through expert Customer Relationship Management (CRM) and network troubleshooting. Our team is dedicated to ensuring that every interaction adds value, with an eye towards product reliability and client contentment. The skills honed in my previous position at Ryder System, Inc. are now applied to the advanced technological environment of the gaming industry.The transition from managing over 130 accounts to providing Tier II technical support has refined my ability to foresee client needs and offer preventative maintenance advice. By documenting interactions and maintaining a meticulous follow-up system, I’ve enhanced product sustainability and strengthened customer relationships.
Scientific Games
View- Website:
- scientificgames.com
- Employees:
- 4771
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Technical Product SpecialistScientific Games Aug 2022 - PresentRemote• Provided Tier II software and hardware support, ensuring customer satisfaction and product usability• Offered preventative maintenance and configuration advice, enhancing product sustainability• Documented all communications in Astea CRM tool for efficient tracking and follow-up• Maintained a positive attitude while delivering exceptional customer service
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Inside Sales Account ManagerRyder System, Inc. Mar 2020 - Jul 2022Atlanta Metropolitan Area• Managed 130+ accounts, providing timely support and resolution, building units based on customer criteria, and communicating value propositions.• Collaborated with outside sales team, researched customer business models, and strategically developed relationships with key decision makers.• Utilized Salesforce daily, recognized for rapport building, up-selling, and maintaining high call volume to reach customers every 30 days. -
Ryder Assist Now SpecialistRyder System, Inc. May 2019 - Mar 2020Atlanta Metropolitan Area• Efficiently solve problems and challenges for internal team and customers, utilizing advanced computer skills and CRM applications• Take ownership of every customer experience, ensuring satisfaction and resolution• Collaborate internally and interact with external customers to provide solutions, submit credit requests, and research invoices
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Implementation ManagerPurecars Oct 2017 - Oct 2018Atlanta, Georgia, United States• Initiated and led implementation processes, ensuring seamless execution• Hosted internal meetings with Sales team to align on implementation strategies• Prepared and delivered engaging presentations for Implementation “Kick Off” Meeting• Managed support tickets and communicated updates to all involved teams in a timely manner -
Service ConsultantCox Automotive Inc. Apr 2015 - Sep 2017Atlanta Metropolitan Area• Collaborated with Sales team to understand expectations and challenges, developing strong relationships with Sales Consultants for unparalleled service and ROI.• Analyzed account performance to adjust merchandising strategies, providing timely support and resolution for Sales Consultants and Dealer Customers.• Generated performance reports and value presentations to support Sales Team, ensuring highest ROI for Dealer Customers. -
Dealer ConciergeCox Automotive Inc. Feb 2014 - Apr 2015Atlanta Metropolitan Area• Managed accounts for Automotive Dealers, providing information to Advertising Consultants and Product Specialists.• Provided technical and IT support for AutoTrader.com websites, ensuring seamless operations for dealers.• Collaborated with various departments to maintain customer accounts and inventory feeds efficiently.
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Dealer Marketing ConsultantEasycare Mar 2012 - Apr 2015Atlanta Metropolitan Area• Managed daily business processing, including direct mail and email campaign sales, creating new account welcome packets, and monitoring ROI on marketing efforts.• Conducted data entry into SalesForce and ACT, maintained account relationships with regular meetings, and upheld EasyCare best practices.
Megan Pugh Education Details
Frequently Asked Questions about Megan Pugh
What company does Megan Pugh work for?
Megan Pugh works for Scientific Games
What is Megan Pugh's role at the current company?
Megan Pugh's current role is Technical Product Specialist @ Scientific Games | Customer Relationship Management, Troubleshooting.
What schools did Megan Pugh attend?
Megan Pugh attended Middle Tennessee State University (Mtsu).
Who are Megan Pugh's colleagues?
Megan Pugh's colleagues are Aaron Correa, Zoltán Szabó, Jonathan Carrasco Verde, Maria Mariano, Bryon Hillegas, Richard Eyre, Kandace Hudson.
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Megan Pugh
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