Megan Rollins Email and Phone Number

• Hiring call center representatives to respond to customer questions and complaints to services and products• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.• Answering agent questions regarding best practices or difficult calls.• Identifying operational issues and suggesting possible improvements.• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.• Preparing reports and analyzing data to assist management as they determine call center goals.• Working with other supervisors and management team members to support agents and maximize customer satisfaction.

• Design and implement personalized exercise targeting specific conditions and concerns including obesity, arthritis and high cholesterol• Recruit and retain clients• Counsel members about fitness, exercise, health and injury management• Run group fitness classes• Provide weight-lifting, treadmill and other fitness apparatus instruction• Ensure the safety of all members and clients• Advised on common sport and exercise related injuries• Assess clients’ fitness on a monthly basis

• Maximize the safety of our citizens and our workforce.• Strengthen public trust and confidence by serving all people with dignity, fairness and respect. • Work in partnership with our stakeholders promoting community safety and health. • Perpetuate a proactive management approach to crime prevention. • Continue to develop a professional, ethical and skilled workforce.• Build a community-focused workforce representative of the public we serve. • Foster effective communication predicated on our employees, volunteers and citizens being our most valuable resource• Be prepared to face life and death situations every day both physically and mentally.

• Personally assist customers in purchasing, returning and selecting merchandise• Maintain high level of organization and detail of merchandise• Operate register and account for all sales• Watch for and recognize security risks and thefts and know how to prevent and handle these situations• Explain use, operation and care of merchandise to customers• Greet customers and determine customer wants and needs• Operate multi-lined phone system and transcribe messages