•Product Consulting- proactively present advice, assistance, and resources to help customers generate value from NetSuite products and services they have purchased.•Stakeholder Management- build long-term strategic relationships with small and medium-sized nonprofit organizations and businesses; develop a deep understanding of customer processes, goals, and strategies. •Cross-Collaboration- work closely with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management, Solution Consulting, Professional Services, Advanced Customer Support, Delivery teams, and Technical Support.

•Nonprofit Product Consulting- advise organizations on the ability, benefits, and features of Oracle NetSuite software; demonstrate strong knowledge of product features and functionalities.•Solution Development- tailor product presentations to specific organization needs and identify solutions for how the product and program resources can impact their specific business processes.• Prospect & Customer Management- nurture and maintain consistent pipeline of prospects throughout sales cycle from outreach to close.•Project Management- Integral contact between customer and Implementation teams to ensure customer success and satisfaction throughout onboarding project.Accomplishments:✔Reached 129% goal attainment for FY23; led global team in acquisition ✔ Reached 132% goal attainment for FY22✔ Secured and fostered strong, strategic partnerships with influential organizations in communities across North America

-Program Software Implementation- Design, implement, and manage client, donor, and inventory software platforms to streamline internal organization systems. (CRM platforms include Pieces Connect and Kindful). -Data Quality Assurance- Collect and collate existing client data to migrate into software platforms, as well as manage daily updates to client and program data and reporting.-Grant writing- Draft and submit local, state and federal grants on behalf of organization.Special Events and Initiatives- plan and manage fundraising and volunteer events as well as staff, intern and programming opportunities.-Leadership Team- Lead and support in organization strategy and vision setting, as well as drafting standards of procedures and processes for programing and staff.

• Project Management- coordinate the completion of deliverables, as well as draft and manage project contracts and invoices, within agreed scope and budget. • Client service delivery- provide delivery of client feedback systems and impact evaluations for organizations, working in INGOs, foundations, networks, and for-profit enterprises in both development and humanitarian settings.• Data collection- conduct surveys and interviews with program constituents in addition to offering statistical data analysis and key findings from feedback through presentations and reports. • Monitoring and Evaluation Consultancy- review existing collection methods and coordinate with clients to address gaps and develop new collection and management practices to achieve streamlined funding and reporting practices. • Business Development- draft project proposals, including budgets, proposal narratives and supporting documents.

• Community Assessment Workshops- spearheaded asset mapping, project design, and implementation trainings totaling 30 facilitation hours. Stakeholders' action plan resulted local library and kindergarten classroom build.• Grant Writing- authored and implemented successful Peace Corps Grant, amounting to $1800, contributing to kindergarten classroom build. • Organizational Development- directed meetings with local stakeholders to execute program monitoring and evaluation, grant writing, and networking strategies. Meetings resulted in a 10% increase in external resourcing from identified donors. • University Guest Lecturer- recurring guest lecturer in asset mapping field application and asset-based community development to BSW and MSW students at Baylor University via Skype, facilitating 12 hours of lecture for 3 semesters. • Gender Development and Leadership- guided weekly sessions with local women's group discussing confidence building, assets and skills identification, goal setting, and local volunteerism, totaling 80 hours of facilitation. • Events Coordination- organized three simulated United Nations debate conferences with 50 University student participants at each conference. • Training of Trainers- selected by Peace Corps administration to lead a seminar on Community Development and Sustainability based on project results for 75 participants.

Hired as Program Development Consultant in June 2017 based on Internship performance, productivity and insight.• Community Assessments – created assessment tools for international community development projects, such as family health, child malnutrition, women’s vocational training, micro enterprise, and home building. • Project Design – established Project Design Framework, based on Human-Centered Design Handbook, to support varied initiatives including microenterprise, social work, literacy, and non-violent communication skill development for use in international community centers. • Asset Mapping and Survey Research - conducted and presented Asset Map and Community Survey Results assessing the social and physical impact of home-build projects in the Texas Rio Grande Valley.

• SWOT Analysis and Review – conducted and presented Missions Department assessment results to promote improved lean management and best practice techniques in reporting project results. • New Department Evaluations - developed outcome indicators and measurement tools to conduct new program evaluations.• Procedural Trainer – facilitated department trainings in implementation and processes for new program evaluations and best practices in engaging international target populations.• Program Supervisor – managed summer social work interns and administered intern evaluations.

• Research Assistant- collected and collated NGO activity data and participant responses from Kenya and Greece to support faculty research.• Logistics Coordinator- planned itinerary and identified data collection sites for faculty research trip to Kenya. • Field Research – assisted in data collection for a faculty research project during a three-week onsite trip to Nairobi and Kitale Kenya.• Qualtrics Research Software – proficient in survey building and data analysis through software platform. • University Course Design – co-creator of University course called “The Refugee Experience,” which introduced students to the Syrian Refugee Crisis and resettlement resources in the US with IRC Dallas office partnership. • Department Support – conducted outreach and project planning for the Global Missions Leadership Initiative International Social Work students and alumni. • Newsletter Contributor – wrote and disseminated articles for monthly Graduate School of Social Work department newsletter.

• Support Groups Facilitation - co-facilitated weekly “Resiliency Workshops,” open to female students, and weekly closed treatment sessions for referred students with social anxiety. • Client Intake and Assessment – assessed walk-in students for next steps in care.• Case Management – helped patients find off campus resources for continued services and care. • Public Outreach - worked with the Survivors of Sexual Assault Care Team at campus events to promote education, awareness, and intervention efforts.• Title IX Revision Training – trained in best practices for victims of sexual assault on campus.

• Team Member – participant in Belize trip to implement sustainable community projects through the partnership between the University of Arkansas and Peacework, NPO. • Community Forums – facilitated community discussions at schools and in hospice settings to promote efforts of improved health education and infrastructure.• Youth Forums – facilitated a youth forum and small group sessions about domestic violence, health, education, and the importance of youth engagement in communities. • Gender Development and Leadership - facilitated workshops for an established women’s empowerment group, POWA, focused on strength recognition and goal implementation for young women experiencing gender disenfranchisement.• Public Outreach – featured guest on local radio talk show to discuss project goals and implementation.

• Social Work Assistant – worked alongside Kenyan social workers to address child malnutrition, disease, and protective factors.• Home Visits – visited homes and schools to evaluate needs and successes of in force programs. • Cultural Integration – helped team members integrate and mitigate new cultural challenges.

• Counseling – assisted in counseling services for people diagnosed with HIV/ AIDS.• HIV/ AIDS Testing – assisted at clinics and administered HIV/ AIDS testing.• Health Services – co-facilitated maternal health clinics on weekly basis to provide counseling, vitamin, and vaccination services. • Childcare – worked directly with children displaced or orphaned by the HIV/AIDS epidemic. • Finance Management – managed team funds for lodging, meals, and discretionary expenses.• Project Liaison – communicated needs assessments to headquarters.