As a seasoned Program and Operations Manager with over five years of experience, I specialize in driving efficiency, improving processes, and leading diverse teams to achieve strategic objectives. My career spans key roles in program management, operations support, and personnel management, with a strong emphasis on data analysis and project management.In my current role as a Scrum Master and Agile Project Manager, I have successfully managed timelines for software development life cycle projects across various industries including education, healthcare, and telecommunications. By utilizing Agile methodologies and tools like JIRA and Confluence, I ensure that projects are delivered on time and within scope, while continuously improving processes to enhance productivity and quality.At Amazon Logistics, I excelled as an Operations Manager and Quality Program Manager. I led quality and cost projects that propelled the San Diego region to rank among the top 10 U.S. AMZL regions. My expertise in creating and implementing quality SOPs, coupled with my ability to communicate effectively with both senior leadership and technical SMEs, played a pivotal role in improving operational metrics and overall station performance.My analytical skills are further demonstrated through my experience as a Retail Operations Analyst at CVS Pharmacy, where I compiled and presented operational improvement reports that significantly boosted store sales. Additionally, my role as a Financial Manager at Northwestern Mutual honed my client relationship skills and financial planning acumen.I hold a B.S. in Business Administration with a focus on Management Information Systems from the University of California, Riverside. My professional certifications include Certified Associate in Project Management (CAPM) and Scrum Master, underscoring my commitment to continuous learning and excellence in project management.With a strong foundation in Tableau, Excel, SQL, and a passion for data-driven decision-making, I bring a unique blend of technical and managerial skills to every project. My exceptional communication abilities and leadership capabilities enable me to work effectively with cross-functional teams, ensuring that project goals are met and stakeholders are satisfied.I am always eager to connect with like-minded professionals and explore new opportunities to leverage my skills in program and operations management to drive success and innovation.