Megan Wright Email and Phone Number

-Conceptualized initial vision for non-profit and remain involved in day-to-day operations.-Achieved registration as a Federally Registered Non-Profit Organization-Organize and approve fundraising campaigns.-Execute policies and mandates to achieve organizational goals and objectives.-Compile accurate records of revenue, expenditures and payments.-Increased volunteer numbers by enhancing community outreach and engagement.

-Achieve exceptional customer experiences through engaging interactions and sharing in-depth product knowledge.-Enforce strict liquor sales protections to follow laws, minimize store liability and avoid sales to minors.-Restock and merchandise shelves into attractive, professional displays driving continuous sales.-Expanded product knowledge through ongoing online education initiatives.-Resolve customer billing complaints by exchanging merchandise, refunding money or adjusting bills.-Inform customers of promotions and special offers to increase sales.

-Ensured prompt response to calls, accurate recording of client communication note, and seamless appointment scheduling.-Protected patient data through strict compliance with PIPEDA requirements.-Provided valuable assistance to clients in selecting prescription diets and educating on preventative medicine.-Spearheaded the launch and management of the myVETstore online ordering system.-Restrained animals using compassionate techniques to prevent harm to patients or staff.-Sterilized treatment areas, examination rooms, surgical suites, and laboratories to maintain sanitation standards.-

-Produced the highest standards in guest service at a 276-room property, responding promptly to all guest feedback via online tools and in-person.-Led a team of 25-30 individuals, facilitated department meetings and updated training manuals.-Interviewed qualified candidates, working with HR to identify best-fit applicants.-Mentored and coached team members to foster job satisfaction and career development, delivered quarterly individual coaching meetings and yearly performance reviews.-Collaborated with the reservation department to optimize room revenue through rate and inventory management.-Trained in AODA, WHMIS CPR-C & AED, and 3-day Leadership Bootcamp by Avidity Coaching.

-Coordinated polished front desk operations, meeting needs of all guests staying at 276-room property.-Demonstrated knowledge of emergency procedures and served as Manager on Duty hotel wide during evening and weekend shifts.-Elevated team performance with successful training, empowerment and motivation.-Mediated complex situations requiring additional department or guest attention.-Prepared for upcoming guests by processing reservations, blocking rooms and organizing extra support for VIP clients.-Awarded peer nominated, hotel-wide Leader of the Year award in December 2017.

-Executed professional and enthusiastic service to all guests at a 276-room, CAA 4 Diamond property.-Awarded peer-nominated, hotel wide Sensational Experience award in May 2016.-Issued room keys, received telephone messages and scheduled wake-up calls.-Processed room amenity charges, refunded deposits and completed guest accounting functions.-Liaised with other departments to resolve customer issues and requests.-Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.

-Influenced teamwork, collaboration, and open communication by empowering both FOH and BOH employees with relevant training.-Maintained compliance with health code and sanitation requirements.-Recruited, trained and mentored new staff to deliver top-quality customer service.-Surveyed guests for feedback on overall customer satisfaction.-Coordinated food and beverage shipments, checking delivery contents to verify product quality and quantity.