Str Manager
CurrentManaging Airbnb rental properties and overseeing communications with clients, I am responsible for: • Leading all corporate administrative and office management activities; establishing performance standards and implementing continuous improvement initiatives. • Monitoring executive team email inboxes and ensuring critical items are immediately addressed. • Managing and overseeing corporate calendars and team schedules. • Marketing and promoting over 70 properties across digital and social media channels. • Overseeing the rental process through Airbnb, managing listings and customer liaison. • Maintaining a detailed awareness of competitive offerings to adjust and position pricing structures. • Coordinating renovations, repairs and maintenance with network of service providers. • Verifying adherence to all Airbnb guidelines, regulations and terms of service. • Auditing processes and customer feedback to identify and action opportunities for service delivery and property improvement • Serving as an internal customer service manager, addressing and responding to escalated service challenges.