Megan Chomitz Email & Phone Number

Kingston, On, Ca

- Established and maintained an inspiring team environment with clear expectations and open communication.- Coached, mentored, and trained team members, providing regular feedback to ensure employees had the support and tools needed to excel in their roles.- Monitored team performance and ensured KPIs were met and exceeded.- Strategized with team members on escalated issues, including customer satisfaction, loyalty, responsible social gameplay, source of wealth, and fraudulent activity.- Collaborated with other teams and departments to enhance processes and procedures, contributing to company-wide success.

- Strategically managed a portfolio of high-value player accounts, driving retention and growth while transforming them into enthusiastic VGW advocates.- Collaborated with internal teams to enhance communication and retention strategies for high-value players.- Expertly handled escalations encompassing account closures, responsible gameplay matters, and event-related and bonus inquiries.- Proactively engaged players to disseminate updates on new features and maximize opportunities for increased engagement.- Leveraged data insights to drive strategic decision-making processes.

Currently instructing Hospitality and Tourism students in Casino Operations Management. Previous courses include Customer Service, Human Resources Management, Accounting, and Front Office Operations. - Utilize dynamic teaching methodologies to challenge and inspire students, fostering an environment conducive to best practices and industry insights.- Develop detailed course syllabi and assignments, orchestrate weekly discussion groups to stimulate active learning, and maintain a positive learning atmosphere.- Collaborate closely with fellow faculty members and students to provide continuous support, offer constructive feedback, and swiftly address any academic concerns.- Conduct thorough assessments of students' coursework, assignments, and examinations, ensuring accurate evaluation and consistent grading standards.

Collaborated with key accounts and independent retailers to drive sales growth, leveraging strong networking skills to acquire new accounts and expand B2B commerce expertise. Executed responsibilities with meticulous attention to detail, consistently surpassing expectations results by reaching 115% of projected goals with over a million in total sales- Orchestrated strategic partnerships with key accounts, aligning on sales objectives and national promotions to elevate customer satisfaction, drive revenue growth, and enhance overall effectiveness.- Cultivated and maintained close relationships with existing and prospective clientele, remaining abreast of market trends and developments to inform sales strategies.- Delivered compelling sales presentations and conducted comprehensive product training sessions for health food store buyers and staff members. Demonstrated product profitability to retail partners and educated employees on delivering consumer benefits.- Formulated and executed joint business plans with customers to optimize operational efficiency and foster mutually beneficial relationships.- Conducted thorough performance reviews to ensure quality assurance and identified areas for enhancement, proactively mitigating risks and seizing opportunities.- Provided unparalleled service to maximize customer satisfaction, foster loyalty, and align with corporate vision.

Led and supported Tour Consultants in surpassing sales targets, providing mentoring and coordination to foster employee engagement, team cohesion, and strategic workforce planning. Facilitated sales operating plans to drive organizational success.- Mentored, coached, and trained sales staff and new hires, enhancing their business acumen and performance through personalized support. Cultivated and maintained strong stakeholder and client relationships to drive business retention and expansion.- Monitored and analyzed sales metrics to ensure quota attainment, leveraging insights to inform strategic business decisions and stimulate growth initiatives.- Implemented pragmatic problem-solving strategies and spearheaded ongoing business process enhancements to optimize revenue generation.- Represented the company at national and international conferences and conventions, engaging with prospective and existing clients to nurture partnerships and drive business development efforts.

Top-performing sales professional, driving product sales and elevating customer service standards to ensure unparalleled excellence. - Effectively recognized, communicated, and resolved customer problems and issues, and identified opportunities. Serviced all customers in a productive & professional manner to create a positive experience & drive business growth. - Provided comprehensive training and guidance to new team members, imparting sales techniques, product knowledge, and organizational protocols- Represented the company at international conferences and conventions, cultivating client relationships, introducing products, and building brand loyalty on a global scale

Masters Of Ecotourism, Tourism

Registered Holistic Nutritionist

Bachelor Of Tourism Administration (Honours), Tourism, Business