Megan Lambert Email and Phone Number
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I help companies solve complex problems and build scalable process to support sustainable growth. In my current role, Director of Strategy at Crafty, I am responsible for building and supporting the rollout of the operational tools and processes to empower operational execution of the highest quality client experience for national accounts. During my time as the Director of Field & Client Operations at Crafty, I led a complete re-organization and operating model overhaul to meet the changing needs of our clients and our business. As the Director of Client Operations at Crafty, I led a team of nearly 100 food & beverage experts and client services managers. The team leverages Crafty’s unique technology to deliver an unmatched customer experience in the workplace food and beverage space. I earned my MBA from the University of Chicago Booth School of Business with concentrations in Entrepreneurship, Strategic Leadership and Behavioral Science. I earned my BA in Economics from Lake Forest College, graduating Phi Beta Kappa, with honors and distinctions in my senior thesis, which explored ethics and labor economics in the fashion industry.
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Director, Operations Excellence - Us TechnologyMcdonald'SChicago, Il, Us
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Director Of Strategy & OperationsCrafty Feb 2024 - Nov 2024Chicago, Illinois, United StatesAs the Director of Strategy, I focused on building sustainable process and growth strategies within our HQ and Market functions. Within my first six months in this role, I completed nearly 30 process improvement, technology product enhancement, and change management projects, collaborating with nearly every function in the company. I developed and wrote over 75 SOPs and training articles, building an "academy" for new and existing team members to learn and develop in their roles. Additionally, I drove the creation of a half dozen Tableau dashboards to provide increased visibility and accountability in our market operations, and spearheaded adoption across all client facing teams to leverage a single CRM for client facing information. -
Director Of Client OperationsCrafty Apr 2023 - Feb 2024Chicago, Illinois, United StatesAs the Director of Client Operations, I oversaw a department of 100+ client services managers and in field hospitality workers. My role focused on providing strategic direction to the department, scaling existing and new markets, and ensuring client satisfaction. During my time in this role, I developed new positions of the team to better support our clients needs and drove a significant improvement in client satisfaction through improved process and communication.
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Director Of Field OperationsCrafty Apr 2022 - May 2023Chicago, Illinois, United StatesI led a national team of client operations, food & beverage, and equipment experts across the country. My team helped our clients craft a better workplace through white glove service for all their pantry, catering, and cafe needs. In my first year in this role, I led a complete operating model restructure, instituted new KPIs and tools for tracking our in market success (with the help of our incredible tech team!), hired countless incredible team members at every level of the organization, and paved the way for a profitable and sustainable team structure that aligns to the growth goals of the broader company.
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Manager, Quality Of Intellectual Property OperationsAon Jul 2021 - Mar 2022Chicago, Illinois, United StatesAs the Operations Manager for QoIP I helped clients understand and articulate the value of their intellectual property during M&A or financing transactions. Through bespoke consulting and data-room ready report creation, we help sellers and their advisors leverage IP as a source of value. My responsibilities include managing sales enablement and marketing projects, client interactions and product delivery, as well as supporting the internal team operations and scaling the solution. -
Diversity, Equity & Inclusion Program ManagerAon Oct 2020 - Jul 2021Chicago, Illinois, United StatesResponsible for shaping the Diversity, Equity & Inclusion Leadership Council for Aon's New Ventures Group. As the program manager I was responsible for shaping the long term operating model of the Council, defining strategic goals, providing subject matter expertise on in flight initiatives, and guiding the overall progress of our team to hit key performance benchmarks.
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Senior Analyst - Change Management & StrategyAon Apr 2018 - Jun 2021Chicago, IllinoisIn this role, I translated data & analytics into financially and culturally viable Real Estate solutions for major metropolitan Aon offices. Once the strategy was set, I acted as storyteller and change manager to help ease the transition into a new office and way of working.
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Internal Communications SpecialistAon Feb 2017 - Mar 2018Chicago, IllinoisI translated complicated information into easily understandable and timely communications to colleagues globally. Topics included workplace technology change, Real Estate office moves, emergency evacuations and office shut downs, and business continuity preparedness announcements. Additionally, I acted as a storyteller to share the story of our technology function and initiatives the organization undertook to promote diversity, equity and inclusion.
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Global Operations AnalystAon Feb 2015 - Feb 2017Chicago, IlMy role acted as a liaison and consultant between the shared service groups and four complex lines of business with unique real estate, technology, and procurement needs. Using qualitative and quantitative data, I solved problems for executive leadership on topics including T&E spend, Real Estate allocations, colleague engagement and more.
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Risk Management InternTakeda Sep 2014 - Oct 2014Deerfield, IlCollected and analyzed qualitative and quantitative risk data to assess and provide recommendations to senior leadership on updates to risk management processes -
ApprenticeAnastasia Chatzka May 2014 - Aug 2014Chicago, IlCreative and business apprentice at Anastasia Chatzka's atelierAssist with day to day operations, pattern making, draping, sample sewing, fittings, and ordering
Megan Lambert Skills
Megan Lambert Education Details
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Business Administration And Management, General -
Lake Forest High School
Frequently Asked Questions about Megan Lambert
What company does Megan Lambert work for?
Megan Lambert works for Mcdonald's
What is Megan Lambert's role at the current company?
Megan Lambert's current role is Director, Operations Excellence - US Technology.
What is Megan Lambert's email address?
Megan Lambert's email address is la****@****est.edu
What is Megan Lambert's direct phone number?
Megan Lambert's direct phone number is +184725*****
What schools did Megan Lambert attend?
Megan Lambert attended The University Of Chicago Booth School Of Business, Lake Forest College, Lake Forest High School.
What are some of Megan Lambert's interests?
Megan Lambert has interest in Interior Design, Economics, Acting, Event Planning, Children, Education, Advertising, Singing, Human Rights, Fashion Design.
What skills is Megan Lambert known for?
Megan Lambert has skills like Public Speaking, Research, Microsoft Office, Event Planning, Microsoft Word, Editing, Leadership, Powerpoint, Writing, Microsoft Excel, Customer Service, Acting.
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Megan Lambert
Los Angeles County, Ca3usc.edu, bts.com, gmail.com2 +468587XXXXX
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Megan Lambert
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Megan Lambert
Recruiting Professional Seeking Superior Talent To Join One Of The Top 10 Multi-Family Owners In The Country!Conroe, Tx3monarchinvestment.com, elwoodstaffing.com, thementornetwork.com3 +130366XXXXX
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