Focused on supporting Asia Pacific Hyatt hotels in creative events and operations that enhance the design and delivery of food, beverage, and event experiences. Collaborating with cross-functional teams and external partners to optimize brand visibility, increase revenue, deliver results for stakeholders, coupled with care and empathy. • Strategized and shaped the first Hyatt Asia Pacific corporate events team, directly managing 50+ Directors of Events and their sales and events teams, while supporting 150+ Hyatt hotels in 17 Asia Pacific countries• Implemented global corporate products and technology, increasing country specific integration and utilization, developing roadmaps for onboarding and future adoption, and enabling colleague and customer success • Developed content, administered, and facilitated global in-person and virtual trainings (over 2,200 participants, at varying role levels, within different divisions), producing enhanced colleague performance, streamlined service standardization, and elevated customer experience, surpassing revenue goals for 2019• Created and instituted reporting efforts analyzing workforce trends, resulting in implementation of new/updated international business strategies and revenue generation

Responsible for soliciting new clients, account management, strategizing and execution of large corporate events nationwide, with strong customer focus and relationship management.• First National Event Planning Manager in the entire industry, spearheaded the vision and standards for the program integration globally• Understood operations in 35+ separate hotels to successfully strategize, plan, and execute in-person VIP events ranging from 10-5,000 attendees• Established new account and revenue opportunities, contributing to over $16M in sales and events business • Cultivated and maintained strong colleague and customer relationships nationwide, attaining repeat business and brand loyalty, responsible for program growth by 300%

Responsible for planning and execution of large corporate events while maintaining high customer service scores and pricing integrity.• Conducted collaborating and personalized hotel tours, designed innovative food & beverage menus and seating arrangements, contributing to conversion of business into repeat business• Maintained 96% customer satisfaction survey results

Responsible for selling, planning, execution, and follow up of social and corporate events (both on and off property) including wedding ceremonies, receptions (in-house/outside caterers), fundraisers, galas, meetings and conventions, while maintaining high customer service scores, pricing integrity, and maximizing revenue.• Exceeded annual sales quota in 2011 (114.3%), 2012 (104%), and 2013 (106%)• Established ethnic wedding market, increasing targeted business by 25%• Maintained 94% customer satisfaction survey results

Responsible for selling, planning, execution, and follow up of social and corporate events including wedding ceremonies, receptions (in-house/outside caterers), fundraisers, galas, meetings and conventions, while maintaining high customer service scores, pricing integrity, and maximizing revenue.• During my first years in a management selling role, exceeded annual sales quota in 2009 (118%) and 2010 (108%)• Conceptualized events ranging in size from 2-1,500 guests delivering tailor-made experiences producing 92% customer satisfaction survey results

Supported Director, Associate Director, Event Sales Manager, and (2) Event Planning Managers in daily administrative tasks.Liaison between hotel Events and Operations teams and on-site clients and attendees, fulfilling requests and enhancing on-site customer experience.