Megan Ohlmacher, Ms, Nbc-Hwc Email & Phone Number

-Forecast care team headcount and weekly scheduled hours using member demand forecast, dynamic workload assumptions, care team utilization and current product and workflow initiatives to adequately staff to meet care delivery goals while maintaining financial targets.-Frequently conduct shadow sessions, time studies and collaborate with product consultants to maintain strong working knowledge of workflows across all care teams.-Produce reporting and communicate utilization and workload… Show more -Forecast care team headcount and weekly scheduled hours using member demand forecast, dynamic workload assumptions, care team utilization and current product and workflow initiatives to adequately staff to meet care delivery goals while maintaining financial targets.-Frequently conduct shadow sessions, time studies and collaborate with product consultants to maintain strong working knowledge of workflows across all care teams.-Produce reporting and communicate utilization and workload results with stakeholders including Care Team leadership and operations, people operations, finance, product and analytics.-Collaborate with product and analytics teams to improve forecast accuracy, improve data reporting and visibility and improve workflow efficiencies. Show less

-Audit coach and customer enablement specialist interactions and provide detailed feedback to team members to drive a high quality customer experience, positive health outcomes, and company objectives.-Analyze and present qualitative and quantitative data to cross-functional leaders.-Build and maintain complex tracking and reporting systems to streamline QA Analyst workflows and create operational efficiencies.-Develop and manage quality reporting dashboard to track metrics and… Show more -Audit coach and customer enablement specialist interactions and provide detailed feedback to team members to drive a high quality customer experience, positive health outcomes, and company objectives.-Analyze and present qualitative and quantitative data to cross-functional leaders.-Build and maintain complex tracking and reporting systems to streamline QA Analyst workflows and create operational efficiencies.-Develop and manage quality reporting dashboard to track metrics and calculate KPIs.-Proactively align QA rubrics with current workflows and expectations by implementing project planning and management principles and collaborating with stakeholders including coaching management, operations leadership, data, and product. Show less

-Applied health coaching and pain neuroscience knowledge as well as client relations and technical support skills to empower clients to participate fully in the Hinge Health chronic pain management program.-Consistently exceeded productivity metric expectations and member outcome KPIs.-Demonstrated exceptional time management and organizational skills to effectively meet members needs by providing texting, email, and phone coaching and coordinating member care plan by collaborating with… Show more -Applied health coaching and pain neuroscience knowledge as well as client relations and technical support skills to empower clients to participate fully in the Hinge Health chronic pain management program.-Consistently exceeded productivity metric expectations and member outcome KPIs.-Demonstrated exceptional time management and organizational skills to effectively meet members needs by providing texting, email, and phone coaching and coordinating member care plan by collaborating with care team members.-Piloted customer enablement specialist position to drive member onboarding and engagement by using a variety of strategies to engage members, communicating program details and troubleshooting technical issues, and influencing workflows to achieve company objectives. Show less

Washington D.C. Metro Area

- Provided a broad range of support to you throughout families' first weeks home with baby and the entire Fourth Trimester.- Created a supportive and comfortable environment by allowing space for emotional support in families' transition to parenthood and growing their families.- Encouraged and answered questions about newborn care (sleeping, feeding, bathing, dressing, development), parent-newborn bonding, physical and emotional recovery from birth, emotional and stress management, and… Show more - Provided a broad range of support to you throughout families' first weeks home with baby and the entire Fourth Trimester.- Created a supportive and comfortable environment by allowing space for emotional support in families' transition to parenthood and growing their families.- Encouraged and answered questions about newborn care (sleeping, feeding, bathing, dressing, development), parent-newborn bonding, physical and emotional recovery from birth, emotional and stress management, and sibling support. Show less

Washington D.C. Metro Area

- Applied behavior change theory and motivational interviewing to support clients using virtual coaching platform. - Utilized unconditional positive regard, active listening, empathy, and authenticity to build rapport with clients to create a safe environment for clients to navigate a variety of challenges to meet their personal short term and long term wellness goals.- Assisted in development of coaching department protocols through projects including: coaching quality assurance… Show more - Applied behavior change theory and motivational interviewing to support clients using virtual coaching platform. - Utilized unconditional positive regard, active listening, empathy, and authenticity to build rapport with clients to create a safe environment for clients to navigate a variety of challenges to meet their personal short term and long term wellness goals.- Assisted in development of coaching department protocols through projects including: coaching quality assurance, mentorship support, quality assurance of mentorship program, and supplemental clinical support and education opportunities for team members.- Guided clients through technology and subscription questions through troubleshooting and communication with internal partners. Show less

Washington D.C. Metro Area

- Developed and executed expansion strategy by touring markets, managing and motivating brokers, and identifying target locations.- Managed deal process by pitching to decision makers, negotiating, and presenting opportunities to a Committee of stakeholders.- Communicated pertinent deal terms to development, facilities, and operations teams in order to coordinate successful openings.

Washington D.C. Metro Area

- Developed and coordinated internal procedures and best practices for growing real estate and development teams.- Acted as liaison between internal and external parties and the Real Estate department.

Washington D.C. Metro Area

- Conducted over twenty product trainings per week in various formats with real estate professionals and CoStar users.- Assessed clients’ current business needs, identified opportunities for business growth, communicated appropriate solutions using CoStar products, and provided ongoing support in order to ensure clients’ success.- Organized weekly client luncheons featuring product training, internal and external guest speakers, and expert panels.- Acted as Marketing Liaison between… Show more - Conducted over twenty product trainings per week in various formats with real estate professionals and CoStar users.- Assessed clients’ current business needs, identified opportunities for business growth, communicated appropriate solutions using CoStar products, and provided ongoing support in order to ensure clients’ success.- Organized weekly client luncheons featuring product training, internal and external guest speakers, and expert panels.- Acted as Marketing Liaison between the Client Relations and Marketing departments by communicating the needs of clients and ensuring that marketing was developing and supplying useful and relevant materials to ensure client retention. Show less

Washington D.C. Metro Area

- Performed in-person product training for over 100 clients in New York City and supported secondary markets by performing e-learning demonstrations for clients remotely.- Maintained data for clients in highest revenue portfolios in the company totaling over $4.5M in annual revenue.- Assisted in developing and executing goals by instructing team leads, communicating expectations, and tracking progress.- Developed curriculum and coached Research Associates on how to utilize CoStar… Show more - Performed in-person product training for over 100 clients in New York City and supported secondary markets by performing e-learning demonstrations for clients remotely.- Maintained data for clients in highest revenue portfolios in the company totaling over $4.5M in annual revenue.- Assisted in developing and executing goals by instructing team leads, communicating expectations, and tracking progress.- Developed curriculum and coached Research Associates on how to utilize CoStar products and client service techniques to develop and strengthen long term client relationships. Show less

Master'S Of Science, Nutrition Education

Bachelor Of Arts, Government And Law And History

Activities and Societies: Varsity Women's Lacrosse, Alpha Phi Sorority - Director of Scholarship, Best Buddies, Pi Sigma Alpha, Phi Alpha.