Omar Solis Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

• Managed a diverse range of IT responsibilities including Helpdesk, Device Management, Networking, and Audio/Visual systems as part of a dynamic two-person team
• Collaborated with cross-functional teams to enhance Forward’s market presence, successfully opening seven new locations and coordinating with vendors for the seamless installation and software configuration of IT.
• Solely handled Helpdesk operations bi-weekly and consistently achieved an 80% Service Level Agreement (SLA), ensuring effective resolution of issues and continuity of IT services
• Streamlined Helpdesk operations by developing troubleshooting guides that automatically provided solutions to common problems, reducing ticket volumes by 50% and improving user satisfaction
• Integrated an enterprise music streaming service across multiple primary care locations, automating ambiance control and ensuring compliance with licensing, which enhanced patient and staff experience

San Francisco Bay Area

• Spearheaded full life-cycle recruitment processes for Product and Design roles, enhancing team capabilities and filling critical positions
• Successfully filled eight key roles, effectively meeting staffing needs and supporting organizational growth during tenure
• Crafted compelling message templates that captured candidate interest, achieving a response rate of over 30% and significantly improving engagement in recruitment campaigns

San Francisco, California

• Directed a full life-cycle sales desk specializing in recruiting for Product Design and Product Management roles across multiple client accounts
• Successfully placed 10 candidates in pivotal roles within client companies, significantly contributing to client satisfaction
• Conducted prescreening of candidates through brief phone calls and detailed in-person meetings to assess their recent work history, career aspirations, and suitability for available positions
• Streamlined the interview process for various clients by organizing interviews, facilitating timely feedback exchange, and negotiating offers to enhance client-candidate relations

San Francisco Bay Area