Duties and Responsibilities • Providing exceptional service to customers while also maintaining efficiency • Using problem solving skills and communication skills to deal with complex customer queries over the phone • Maintaining and encouraging customer loyalty through courteous and efficient resolution of disputes and complaints • Enhancing productivity by ensuring to migrate calls before and at the end to avoid customers calling for similar queries in the future • Adhering to company policies and procedures to consistently achieve call- time quality standards

Duties and Responsibilities• Provided excellent customer service in a fast paced environment • Prepared and served hot drinks mainly coffee to customers and took orders at the till • Developed an updated training programme for 10 new employees and helped train in the new employees • Maintained supply levels at the counter and in customer areas to meet the typical demand • Assisted the café manager with scheduling of breaks and rostering to ensure there was the correct amount of skilled baristas for each shift