Technical Business Analyst
CurrentResponsible for analyzing and documenting business processes, information, and systems. Identify opportunities, technologies, and methods for improving business processes, increasing efficiency, and decreasing resource and time waste. * Develop an overall change management strategy* Assess and plan for the impacts of implemented changes, maintaining contingency and recovery plans, when necessary* Develop and document employee policies and procedures relevant to business… Show more Responsible for analyzing and documenting business processes, information, and systems. Identify opportunities, technologies, and methods for improving business processes, increasing efficiency, and decreasing resource and time waste. * Develop an overall change management strategy* Assess and plan for the impacts of implemented changes, maintaining contingency and recovery plans, when necessary* Develop and document employee policies and procedures relevant to business functions* Develop information system documentation to support efficient business operations* Prepare reports and written findings and recommendations, and monitor changes* Create technical documentation to support system requirements, system design, system security, and operational manuals* Research, review, and negotiate vendor offers and contracts and determine best options with business goals and budgets in mind* Meet business, schedule, and budget objectivesMarketing: * Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns* Examine marketing ROI and identify new market opportunities* Designed and currently maintain company website* Led re-branding effort* Graphics designer and marketing materials developerNetwork & User Support: * Network and server management* Desktop user support* Microsoft 365 license management and user support* Analyze and document current systems, and project and plan for systems changes to meet future business needs* Provide technical assistance in training, mentoring, and coaching professional and administrative staff Show less