Yury Mikhaylov

Yury Mikhaylov Email and Phone Number

Head of General Public sales. Ticketing. Sochi-2014.
Yury Mikhaylov's Location
Moscow, Moscow City, Russia, Russian Federation
Yury Mikhaylov's Contact Details

Yury Mikhaylov work email

Yury Mikhaylov personal email

n/a
About Yury Mikhaylov

Expert in Ticketing and Customer Services.

Yury Mikhaylov's Current Company Details

Head of General Public sales. Ticketing. Sochi-2014.
Yury Mikhaylov Work Experience Details
  • Vtb
    Managing Director
    Vtb Jun 2018 - Apr 2019
    Moscow, Russian Federation
    Customer Experience.
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  • Llc Getticket
    Chief Executive Officer
    Llc Getticket Mar 2016 - Mar 2018
    Moscow, Russian Federation
    • Attracting of partners (promoters and venues)• Negotiations with partners (best financial agreements, ticket quotas, shared ticket fields, promotions)• Working with different channels for promotions (ATL, BTL)• Technical specifications for ReportingAchievements:• Brilliant web-site (by promoters opinions) - www.getticket.ru• Outdoor promotions for events on digital billboards (Super-Sites and City-Format)• Integrations with different venues and tickets systems for common sales (sales from the same field)• We have created a group of editors with responsibility of unique texts about events, venues and persons.
  • Kassir.Ru
    Managing Director
    Kassir.Ru Jan 2015 - Jan 2016
    Moscow, Russian Federation
    • Attracting of new partners (promoters and venues)• Negotiations with partners (best financial agreements, ticket quotas, promotions, advance payments)• Working with different channels for promotions• Technical specifications for Reporting• Attracting of new Sub-Agents (offline (retail - Mosigra), online (e.g. kudago.com, afisha.yandex.ru))• Optimization of company structure (back-office, ticket box offices)Achievements:• The successful operations at major events: Alfa Future People, Metallica (exclusive sales)• Implementation of new channels to generate revenue for the company (promotions for events, Access control systems for venues)• Integrations with different venues for common sales (sales from the same field).
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  • Sochi 2014 Organizing Committee
    Head Of Public Sales, Ticketing
    Sochi 2014 Organizing Committee Aug 2012 - Jun 2014
    Moscow
    • Planned and provided ticketing services at the Olympic Games (sales, promotion, spectator services) for Russian (beginning 07/02/2013) and International (from 10/10/2013) spectators;• Lead the planning, implementation and operations of 22 points of ticket sales in Moscow and Sochi;• Development and implementation of processes to suppress unofficial ticket sales.Achievements:• Lead and completed several major ticketing projects on time and within budget;• Planning and implementation of the Regional program• Developed and implemented a project Fan2Fan – the official platform for ticket resale (first of its kind in Russia).
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  • Mosigra
    Head Of Customer Service
    Mosigra Oct 2011 - Jul 2012
    Moscow, Russian Federation
    Duties:• Planning and analysis of E-store Sales• Formulation of requirements and incoming inspection of software products used for sales.Achievements:• New level of quality of Service (including new options in delivery)
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  • Megafon
    Head Of Crm Department
    Megafon Oct 2001 - Oct 2011
    Moscow, Russian Federation
    • Formulation of requirements and incoming inspection of software products and processes used for Customer service;• SLA for all customer service activities created and approved by all departments;• Created procedures of customer claims analysis and management;• Developed and implemented: o Procedures for the settlement of claims during first contact; o System of measuring of the quality of service of employees; o Customer control line (special channel where customer could provide the information about bad quality of network service); o Measures to reduce churn;• Created and approved procedures of incoming inspection for all new services;
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Yury Mikhaylov Skills

Team Leadership Management Telecommunications Crm Customer Service Sales Team Management Business Strategy Project Management Project Planning Business Development Mobile Devices Strategy Product Management Marketing Strategy Vas Business Process Gsm Customer Experience Sales Management Customer Relationship Management

Yury Mikhaylov Education Details

Frequently Asked Questions about Yury Mikhaylov

What is Yury Mikhaylov's role at the current company?

Yury Mikhaylov's current role is Head of General Public sales. Ticketing. Sochi-2014..

What is Yury Mikhaylov's email address?

Yury Mikhaylov's email address is me****@****mail.ru

What schools did Yury Mikhaylov attend?

Yury Mikhaylov attended Московский Государственный Университет Им. М.в. Ломоносова (Мгу) / Lomonosov Moscow State University (Msu), Lyceum "second School".

What skills is Yury Mikhaylov known for?

Yury Mikhaylov has skills like Team Leadership, Management, Telecommunications, Crm, Customer Service, Sales, Team Management, Business Strategy, Project Management, Project Planning, Business Development, Mobile Devices.

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