Meggan Sheehan Email & Phone Number

Washington, Dc, Us

Pasadena, Md, Us

I enjoy expanding reach and improving brand identity through creating strategic social media strategies, implementing effective SEM and SEO. I excel in developing robust branding strategies and crafting compelling copy that not only boosts brand presence but also fosters engagement and weaves impactful narratives across diverse platforms. My expertise extends to driving Instagram growth, and I have successfully collaborated with brands across various industries.♦Lead digital communication projects for multiple brands concurrently, encompassing social media marketing, UX optimization, content management, and leveraging customer data to drive strategic brand development.♦Direct marketing strategies on Instagram and Facebook to increase brand visibility and follower engagement, and continually adapt and innovate new digital strategies to remain competitive.♦Prepare, edit, and proofread promotional emails for Marketing and Sales.

South Burlington, Vermont

♦Oversee daily online communications for 6 companies, monitoring interactions across Google, Shopper Approved, Trustpilot, Yelp, Bazaarvoice, Reseller Rating, Better Business Bureau, Reddit, YouTube, Instagram, and Facebook, maintaining a consistent brand voice while addressing and resolving complaints and queries.♦Collect and manage customer review data from DR Power, Generac Power Products, and Country Home Products websites, delivering actionable feedback to Production and Engineering teams to facilitate product improvements and issue resolution.♦Oversee front-end web page management and user experience testing and optimization for DR Power, Country Home Products, Neuton Mower Equipment, Powermate, and Generac Power Products.Key achievements:♦Created the 'Voice of Customer' program, analyzing qualitative and quantitative data from social media and reviews, and presenting feedback to the executive team monthly; the program has driven strategic decision-making, product improvements, and brand development plans, while greatly improving consumer relations and reducing operational costs.♦Developed and launched a SharePoint site to centralize 6,000+ documents and 560 pages, streamlining operations and communication for 400 staff across multiple departments, including Sales, Customer Service, Technology Repair, Training, and HR.♦Streamlined contact center operations by creating and deploying a CRM scripting system to support the customer service team; leveraged data insights from new system to pinpoint recurring issues and refine team training, leading to a significant reduction in call handling times and improved information accessibility.♦Implemented a process to consolidate website reviews into an Excel report, reducing time spent on manual data entry by 500 hours over a 12-month period.♦Recognized with an Attendance Award and consistently ranked as a Top Sales Lead and Top Agent throughout respective tenures.

South Burlington, Vermont

In the brief but impactful period as a Sales Team Lead at Generac, I effectively married technical skills with a natural flair for customer relationship management and strategic sales to uplift our team's performance and customer engagement.♦ Expertly managed a diverse sales team, focusing on KPIs and introducing strategies to enhance sales and team morale.♦ Leverage CRM systems to analyze customer data and create targeted sales strategies, driving enhanced customer acquisition.♦ Deployed strong oral and written communication skills to craft compelling sales pitches and facilitate team communication.♦ Developed and executed innovative sales and marketing strategies to boost brand presence and sales figures.♦ Employed problem-solving skills to navigate through sales challenges, ensuring customer satisfaction and retention.♦ Drafted persuasive and articulate communications for clients, enhancing brand reputation and loyalty.♦ Utilized project management skills to keep sales initiatives on track, ensuring timely completion of objectives.♦ Navigated Microsoft Office Suite proficiently to manage data, create presentations, and enhance inter-team communication.

Vergennes, Vermont

In my tenure as an Email and Chat Specialist at Generac, I blended my expertise in CRM and crisis communication with a strategic approach to sales and marketing, ensuring stellar online customer service and driving engagement.♦ Steered digital customer service by managing email and chat communications, ensuring responses were both timely and solution-oriented.♦ Employed CRM tools to track customer interactions, facilitating more personalized and efficient customer service.♦ Developed and implemented effective sales and marketing tactics through email and chat, elevating customer conversion and retention.♦ Applied problem-solving skills to address and resolve customer issues, enhancing overall satisfaction and loyalty.♦ Mastered crisis communication, managing challenging situations and customers diplomatically and maintaining brand reputation.♦ Crafted eloquent and customer-centric communications, ensuring clarity, empathy, and resolution in every interaction.♦ Managed projects adeptly from conceptualization through to execution, ensuring timeliness and efficacy.♦ Utilized Microsoft Office for data management, report generation, and enhancing collaborative efforts across departments.

Albany, Ny

Embarking on a multifaceted journey as a Graphic Designer and Freelance Photographer, I've skillfully navigated the creative process from concept through to execution, including notable commissioned projects like the creation of an extensive art book for artist Norman Strite.♦ Spearheaded the production of "More Figure Club Art of Norman Strite," a 347-page book, managing all phases from photographing artworks to printing via Lulu.com.♦ Masterfully edited decades of artwork using Adobe Photoshop, ensuring visual consistency and vibrancy throughout the book project.♦ Ingeniously arranged visual content to cohesively align with descriptive text, enhancing the storytelling aspect of the project.♦ Demonstrated keen attention to detail and creative design through comprehensive management of art exhibitions.♦ Crafted and executed robust content strategies, extending from creative production to blogging and other digital platforms.♦ Utilized a multitude of design tools, including Adobe Illustrator and Canva, to bring creative briefs to life with innovative and striking visual content.♦ Applied problem-solving and project management skills in coordinating and successfully executing multiple freelance projects, ensuring client satisfaction.♦ Seamlessly integrated oral communication and writing skills to translate client needs into visual concepts, and ensuring projects align with desired outcomes.

As an Operations Associate at The NPD Group, Inc., I immersed myself in data analysis and project management, ensuring streamlined operations and successful execution of in-house projects for renowned Fortune 500 clients.♦Responsible for overseeing data analysis and project management for Fortune 500 clients, including Apple, Nike, Walmart and General Mills, streamlining operations, and ensuring successful execution of marketing projects.♦Served as the primary liaison for clients, managing communications and expectations, while maintaining consistent engagement to ensure successful project completion and client satisfaction.♦Utilized data visualization tools, including Excel, to analyze and organize large datasets, converting complex data into actionable insights for both technical and non-technical Stakeholders to support strategic decision-making.Employed advanced technical tools, including in-house Machine Learning technology, for enhanced data management and project tracking.♦Streamlined operations by working with cross-functional teams to eliminate bottlenecks, integrating keyword search strategies for optimized data processing, and successfully reduced personal daily task completion time by 75%.

Manhattan, Ny

During my tenure as an Administrative Assistant at a prestigious New York Gallery, I seamlessly blended my administrative skills with a keen eye for authenticating luxury items and artworks, ensuring both operational efficiency and reliability in product offerings.♦ Played a pivotal role in authenticating luxury goods and artwork, ensuring the genuineness and quality of items presented in the gallery.♦ Utilized Adobe Illustrator to create and modify digital visuals for marketing and promotional materials, enhancing visual communications.♦ Engaged in effective oral communication to liaise between artists, clients, and team members, fostering positive relationships and smooth operations.♦ Leveraged skills in sales and marketing to promote gallery items, successfully driving engagement and sales.♦ Implemented problem-solving skills to navigate through administrative challenges and optimize operational procedures.♦ Drafted and edited various forms of written communication, ensuring clarity, professionalism, and adherence to the gallery’s voice.♦ Expertly used Microsoft Office to manage data, draft communications, and facilitate organizational tasks, ensuring streamlined administrative functions.♦ Ensured accuracy and reliability in all tasks, contributing to the gallery's reputation for authenticity and quality.

Albany, Ny

Steering the helm as a Store Manager at Yo D.Sert, I seamlessly intertwined my expertise in human resources, store management, and marketing to drive store performance, team productivity, and customer satisfaction.♦ Executed comprehensive Human Resources functions including hiring, training, scheduling, and managing payroll, ensuring a motivated and efficient team.♦ Diligently managed store merchandise orders, guaranteeing stock levels were consistent with demand and seasonality.♦ Delivered exemplary customer service, resolving queries and ensuring a positive store experience to foster repeat business.♦ Coordinated the owner’s schedule adeptly, facilitating smooth business operations and effective time management.♦ Conceived and executed media design for in-store and marketing materials, enhancing brand image and promotional activities.♦ Developed and implemented advertising campaigns to drive store traffic, sales, and overall brand recognition in the market.♦ Employed robust problem-solving skills to address and resolve operational and team challenges promptly and effectively.♦ Utilized sales and project management skills to strategize and execute initiatives that boosted store performance and revenue.

Albany, Ny

In my role as an Art Assistant to Norman Strite, my journey was painted with rich experiences in facilitating art exhibitions, managing projects, and creating visual content, becoming an integral part of bringing art projects from concept to reality.♦ Aided in creative content production, applying artistic and technical skills to bring conceptual ideas into tangible forms.♦ Utilized Adobe Illustrator for various art and design projects, enhancing visual content and adhering to the artistic vision.♦ Played a key role in organizing and facilitating art exhibitions, ensuring smooth operations and optimal presentation of artworks.♦ Engaged in effective oral communication with stakeholders, including artists, exhibition visitors, and collaborators, to facilitate smooth interactions and operations.♦ Employed problem-solving skills to navigate through logistical and creative challenges, ensuring uninterrupted workflows and project progression.♦ Assisted in various aspects of graphic design, ensuring that promotional materials and art pieces were visually compelling and aligned with artistic objectives.♦ Managed multiple projects, ensuring they progressed on schedule and met the defined objectives and quality standards.♦ Leveraged Microsoft Office for project planning, communication, and administrative tasks, contributing to organized and efficient operations.

Master'S Degree, Marketing, 4.0

At Southern New Hampshire University, the individual attained a Master’s degree in Digital Marketing, furthering skills in project.

Java Script

In 2019, I refined my technical skills at Burlington Code Academy, where I extensively studied JavaScript. The rigorous curriculum allowed.

Bachelor'S Degree, Fine And Studio Arts

At the University at Albany, SUNY, the candidate earned a Bachelor’s degree, acquiring a diverse skill set encompassing project.

Study Abroad, Art History & Cultural Business Etiquette

Engaging in a study abroad program at American Intercontinental University London in 2012, the candidate delved into Art History.