Robert Morris Email & Phone Number

Waukesha, Wi, Us

At Generac, I am a full stack software developer working primarily in an environment using Angular, Typescript, and NodeJS. I’ve also worked on a few smaller React, C#, and Rust projects.

Milwaukee, Wi, Us

As the Customer Support Manager at Advicent, I led the North American customer support team, which provides bilingual technical and product support for our financial planning software.Salesforce experience includes the oversight of the Salesforce Service Cloud environment, migration from Classic to Lighting, development and implementation of a Service Cloud Console, and CTI integration with NICE inContact.

At Mount Mary University, I led a team of Help Desk Specialists and Support Specialists who were responsible for Tier 1 and Tier 2 support of all technology on campus, including classroom and other learning technologies. In this role, I worked to develop, improve, and document departmental processes, policies, and procedures to ensure that we were able to provide a great and consistent support experience to the campus. In addition, I assisted with many administrative duties, including vendor management and the hardware/software requisition process.

Waukesha, Wi, Us

At Carroll University, I managed the day-to-day operations of the IT Help Desk, which provided phone, email and walk-in support to faculty, staff and students. In this role, I was responsible for creating and enforcing help desk policies, processes and procedures and ensuring that the Help Desk team was probably staffed and trained. I provided supervision to 25 student employees and was responsible for the management of our case tracking system, BMC Track-IT. In addition, I led orientation and training sessions for groups of incoming students and new faculty.

West Allis, Wisconsin, Us

At Lutheran Social Services, I provided phone and desk-side IT support to over 70 regional offices including administrative offices, schools, mental health clinics, child care centers, and group homes. I was responsible for the deployment and troubleshooting of technology including desktop and laptop computers, local and network printers, copiers, phones and phone systems, projectors, and A/V systems. I provided individual and group training to users of various skill levels on applications and other technologies.

M.S. In Information And Communication Technologies

Full Stack Web Development

Bachelor Of Science (Bs), Information Resources

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies