Meghan Blacutt Email & Phone Number

United States

Portland, Oregon Area

Phoenix, Arizona Area

Currently managing team in Multi Location segment of business to further expand skill set. Successful track record of developing team members and promoting them into roles across Yelp including management, Sales Planning, Local Client Partner, etc. Experience in optimizing systems to manage workloads, schedules, and turnaround times.Spearheaded numerous pilots for the department related to a variety of tasks including make goods, collections, etc.Contributed to revamp of monthly Customer Success All Hands to better engage CS reps.

Developed team of 10 Customer Success Managers to provide exceptional customer support and meet monthly churn goals for our team’s book of business.Spearheaded start of our Recovery segment. Consistently drove results with team to hit quota, exceeded quota number for majority of months leading in this segment.Ran monthly meetings with stakeholders to highlight bright spots and challenges for pilot projects. Created support structure for Yelp Cash Back.

Scottsdale, Az

Acted as Yelp consultant to book of 500+ clients. Focused on revenue retention and growth while providing exceptional client support.Consistently exceeded churn goals and was a top performer for 7 of my 9 months in the role.Regularly collaborated with various departments to ensure client success including Finance and Sales.Ran weekly orientation webinar for new Yelp advertisers.

Phoenix, Arizona

Recruited, coached and developed sales team to drive positive results by providing outstanding customer service and building relationships with customers. Merchandised, organized, and maintained department floor presentation standards. Regularly communicated with buyers to ensure proper product mix and inventory levels.

Promoted to this position after seven months as front desk assistant.Produce acknowledgements using the program Raisers Edge for at least $10,000+ of donations per month. Provide support with activities for over $30,000+ of scholarships.

Chandler, Az

Accepted sales manager duties for the Children’s and Intimate Apparel departments which included driving optimal sales using Macy’s MAGIC, Search and Send, and MyMacy’s initiativesCoached and motivated a team of 15 associates to produce optimal results including achieving individual sales goals and attaining high MAGIC scores for customer serviceServed as the Executive in Charge once a week, which included leading customer service initiatives and associate efficiency

Provide superior customer service to 20+ customers per day.Work to achieve sales goals of $1000+ during each shift. Aid in managing social media sites to promote and advertise for the business.

Responsible for answering phones and providing customer service for a financial planning firm.Assisted in moving locations and dealing with over 500 files that had to be properly transferred.Developed professional skills that are required in an office environment.

Bachelor Of Science (B.S.), Retailing And Consumer Sciences

Education record