Debra Schwartz Email & Phone Number

United States

United States

Helping small businesses grow their customer base while providing excellent service and building relationships.Accurately manage a CRM software (Salesforce) to track and follow up on leads.Implement feedback and techniques learned during virtual training meetings.Work independently and in a team, maintaining a structured daily plan for quarterly tasks.Effectively communicate and build brand awareness of product features and benefits.

La Jolla Shores, California, United States

Maintained a professional demeanor during high-pressure situations, ensuring a calm and composed presence in a fast-paced, high volume dining environment.Demonstrate exceptional customer service by engaging with patrons, offering personalized recommendations, and creating a memorable experience.Continue to keep an immaculate bar setup and uphold rigorous cleanliness standards, ensuring a pristine environment aligned with the high-end ambiance of the restaurant.Assisted bar patrons during peak hours, elevating sales through upselling and timely service.

San Diego, California, United States

Negotiated and closed vehicle contracts for an average of $60,000 per deal.Outperformed monthly closing ratios on all internet leads through effective utilization of our CRM system. Maintained a strong relationship with previous customers and generated leads through referrals.Promptly answered leads, made over 300 calls and emails per day while setting appointments, and followed up with missed appointments.Designed, developed, implement and evaluated training manuals.Created email marketing campaigns to engage over 70k customers from local database.Handled customer and vehicle issues, providing quick resolutions, and client satisfaction.Increased KPI scores 20% by organizing and facilitating training sessions to identify needs.Coached and trained employees on new CRM systems, finance paperwork, new and traditional product specifications, selling techniques and building customer rapport and satisfaction.Led training presentations using case studies, scripts and adult learning theory resources.Gained confident team members by creating training manuals for new hires and onboarding procedures.

New York, United States

Enhanced bar profitability 15% by crafting and implementing unique training materials including training programs, interview tests and fun role playing activities.Streamlined training systems to onboard new hires using one-on-one and group workshops.Developed job aids to enhance task performance and efficiency in the workplace.Spearheaded the development of a seasonal menu, showcasing unique flavor profiles and driving repeat business.Slashed bar costs by 6% using previous inventory data including ordering from new vendors, tracking bottles weekly and using exact measurements in recipes to minimize waste to control costs.Held quarterly training sessions for team members on routine procedures and productivity strategies for new and existing employees to maintain excellence.Promoted and organized unique events while leading my team in providing coordinated service.