Meghan Davidson Email & Phone Number

North Carolina, United States

High Point, North Carolina, United States

Greensboro/Winston-Salem, North Carolina Area

High Point, North Carolina

High Point, North Carolina

• Promoted by Americas Region President to direct the order management, product resolutions, marketing/sales support, and inventory control teams for the Americas Region.
• Motivated and led a team of 6-10 professionals providing superior Customer Service in an efficient and cost-effective manner.
• Handled customer escalations balancing customer expectations and corporate interests to a win-win outcome maximizing customer satisfaction… Show more Promoted by Americas Region President to direct the order.
• Handled customer escalations balancing customer expectations and corporate interests to a win-win outcome maximizing customer satisfaction while preserving corporate profitability.
• Controlled expenses and implemented cost savings measures to manage to the department’s budget allocation.
• Managed the daily activities and human resource needs of all Account Services team members providing coaching, performance improvement, and career guidance.

High Point, North Carolina

• Promoted by the Director of Operations to lead the order management, product resolutions, and inventory control teams.
• Organized and led the Tradeshow Operations team supporting 4 major industry tradeshows held annually.
• Creatively resolved a long-standing showroom pricing dilemma by developing and managing the fabrication of pricing stands from concept drawing through delivery to the showrooms.
• Collaborated with Regional… Show more Promoted by the Director of Operations to lead the order management, product resolutions, and inventory control teams.
• Collaborated with Regional Sales Directors to design and deliver a CG information binder in line with the CG Corporate image to secure a presence in Interior Designers’ resource libraries.
• Organized and led an international cross-functional team that identified the root cause of freight damage resulting in improved packaging standards and a reduction in freight claims. Show less

High Point, North Carolina

• Recruited by the Director of Operations to lead the order management and product resolutions teams in North Carolina.
• Relocated from Florida to North Carolina to lead the Account Services team.
• Hired, trained, and managed all direct reports.
• Developed and documented Account Services Policies and Procedures instituting an order processing quality check protocol to ensure a reduction in human error in order processing.
• … Show more Recruited by the Director of Operations to lead the order management and product resolutions teams in North Carolina.
• Prepared and presented all Account Services Reports providing commentary as required by management. Show less

Fort Myers, Florida

• Account Services Associate 2010 - 2013 Initially hired as the department Administrative Assistant. Promoted to an Account Services Associate within 3 months.
• Responsible for customer service, order entry, and order resolutions for customers within a specific geographic region.

Naples, Florida

• Provided market outreach and customer service for the Southwest Florida subscription division supporting more 12 titles, custom publications, and two award-winning flagship magazines.
• Created presentations for the Circulation Manager for customer presentations and senior leadership meetings.
• Created signs and diagrams for marketing events.
• Entered new subscriptions, renewals, invoice payments, address changes and cancellations… Show more Provided market outreach and customer service for the Southwest Florida subscription division supporting more 12.
• Entered new subscriptions, renewals, invoice payments, address changes and cancellations into the circulation database.
• Processed all payments, created batch reports and deposits for accounting.

Accounting And Business/Management

Medical Insurance Specialist/Medical Biller