Vice President of Delivery & RPO Services ( August 2021 to January 2024)• Formulated and implemented talent acquisition strategies to elevate the organization's presence in key recruiting markets. • Analyzed recruitment trends, ensuring alignment with industry standards. • Proactively addressed hiring needs and refined sourcing and selection procedures. • Managed a cross-functional team, fostering diversity and enhancing the overall candidate experience. • Drove strategic planning for employee development and engagement. • Researched and recommended innovative sourcing tools and recruiting software.• Handled recruiting, hiring, training, and personnel actions for delivery teamDirector of Delivery and Development (September 2020 to August 2021)• Handled recruiting, hiring, training, and personnel actions for delivery team• Initiated a comprehensive training program, revised routing, and implemented tracking that ensured meeting performance goals.• Was promoted during a time of major restructuring that cut staffing and led organization to improve innovation and implementation of global business strategy.• Developed and implemented various quality improvement plans.• Trained staff in various methodologies of continuous quality improvement.• Manage and handle various accounts including construction and operations• Handled job orders and acted as liaison between field employees and clients.Healthcare Recruiting Specialist (March 2019 to September 2020)• Full cycle recruiting specializing in Healthcare, Construction, Finance, Accounting, Operations, and Hospitality.• Manage high volume calling and recruited top health care professionals. • Outlined and secured new sources of candidates. • Evaluated resumes and interviewed candidates. • Maintained company core values • Managed interviews of prospective employees. • Maintained applicant files in computer.

• Verified patients' insurance eligibility and collected patient responsibility payments. • Maintained patient charts for Business Office and Medical Records. • Knowledgeable in EOB and HIPAA compliance • Efficiently expedited patient records between Business Office, Medical Records, and Registration in a 24-hour window of completion. • Established appropriate methods of reception for the Emergency Room and Outpatient Services. • Promptly and compassionately greeted and assisted all patients in a timely manner. • Proficient and well-rehearsed using EMR systems and Insurance Verification software • Highly knowledgeable in Medicare and Medicaid eligibility requirements

• Successfully assisted customers with product selections and purchases, e-service transactions, and• Achieved daily sales goal by cross selling and promoting additional products and services, and• Built rapport with customers by asking probing questions and utilizing effective listening skills• Multi-tasked between assignments, computer screens, and computer applications to complete• Trained new employees on basic customer service techniques and procedures• Collaborated with managers, team members, and vendors to achieve the company’s quotas