Meghan Morrison Email & Phone Number

• Handle customer service inquiries with sophistication for Chanel customers via phone, email and chat.• Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel and proud to represent the brand.• Provide service in a manner that takes the service one step further, by engaging in fact-finding to ensure you are solving all of the customer needs.• Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.• Ability to retain and convey thorough knowledge and benefits of Chanel’s products.• Confident and driven to find solutions to customers issues• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).• Thrive in an environment with high-performance standards.• Communicate with customers and exhibit genuine empathy when appropriate.• Embrace the commitment to customer service and nourishes brand loyalty.• Ability to accurately document customer interaction details accurately.• Applies high-quality customer service guidelines while servicing customers.• Applies client and VIPdesk Connect policies as applicable whenever interacting with customers

Charlotte, North Carolina Area

• Plan, create and manage content for web, social media and branding.• Rebrand and collaboration with design director to expand business.• Develop monthly marketing strategies to drive sales and increase customer growth

Charlotte, North Carolina Area

• Train and support self service clients within the platform and assist with event management. • Collaborate in building elaborate and unique events for large, high profile clients. • Liaison between client services and product development teams to resolve errors within the software and to implement new features for improved user experience.

Charlotte, North Carolina Area

• Responsible for assisting with and coordinating business development initiatives, activities and goals. • Ongoing responsibilities include continuous database management, pre- and post-trade show coordination, and mass mailing/campaign organization. • Coordinate and assist in managing business development initiatives, functions and activities• Create contact list and update CRM software with new information.• Maintain prospect database with updated contact and company information, addresses, activities and meeting notes.• Help research, develop and maintain a list of targeted prospects classified by market and audiences.• Work collaboratively with the business development manager and other teams on RFPs, meetings, presentations, etc.

Heels.Com

Customer ServiceComprehensive knowledge regarding verbal and personal interaction, conflict resolution, and identifying and anticipating needsTeam ManagementAbility to balance major projects, while simultaneously supervising employees and delegating tasksClient InteractionCommunicating and building relationships with clients by demonstrating integrity and dedication to their projectFashion MerchandisingStaying current with trends through buying and purchasing, casting models and styling photoshoots for wardrobe, hair, and makeupProduct ManagementAccomplished in the use of Excel and administrative systems to monitor data and input information to track order and inventory accuracyInventory AllocationExperience in maintaining and uploading content and products to all selling platforms including home site and AmazonE-commerceExceptional experience with internet marketing, buying and selling in online marketplaces, and navigation of virtual storefronts and online catalogsSocial Media StrategyExpert ideation, copywriting, and content creation with proficient ability to network and manage timelines