Asked to join the newly-developed Learning and Development Department due to my demonstration of our core values and extensive experience in the areas of community operations, sales, customer service, training, and leadership. Responsibilities and Accomplishments include:- Completing on-site visits to struggling properties across the country to focus on opportunities around operations, sales, customer service, and leadership. - Development of company-wide onboarding program designed to give new employees the needed resources, tools, and support to have a positive new hire experience. - Creation of new Leadership Program designed to empower Regional and Community Managers based on the concept of a complete leader.- Design of new company-wide mentorship program with the goal of enhancing the new hire experience and support at the property level. - Design, Development, Implementation, and Facilitation of learning solutions, both virtually and in-person.

As District Manager, I oversaw four (4) properties across Chicagoland and Iowa. My responsibilities included: - Community Leadership Development- Personnel Management (Hiring, Promotions, and Terminations)- Operational Excellence- Training on Customer Service and Sales- Budgets- Employee Engagement- Resident Retention and Resolving Escalations- and moreDuring my time overseeing these properties, each location saw an increase in profitability and efficiency and decrease in resident turnover and escalations.

As National Sales Manager, I visited struggling properties across the nation to work with on-site staff to improve customer service, sales techniques, operations, among other areas. Personnel evaluations were also completed and recommendations made to senior leadership on best way forward. Within 90 days of my on-site visits, 75% of properties experienced increased occupancy to meet company's standard expectations .

I oversaw a 240-unit new construction community and was responsible for pre-leasing, office set-up, marketing, leasing apartments, and all daily operations from construction through lease up.- Fostered and developed new relationships with local businesses to continually grow interest in the new development.-Responsible for interviewing, hiring, training and managing office and maintenance talent.-Walked property weekly to identify issues with construction and reported back to my management company and owners. - Responsible for walking all units for inspection and final punch out inspections as well as assuring all units are turned properly to receive certificates of occupancy on time. - Ensured execution of daily operations including leasing, property maintenance, accounts receivable, vendor relationships, consultant training, and resident retention.

I managed the everyday operations for a 294 unit luxury community in South Tulsa. I was responsible for leasing, resident retention, marketing, budgeting and maintenance. I also served as an Ambassador for the corporate office, as an ambassador I did extensive training with new managers coming on board with Steadfast Mgmt to ensure that they are properly trained in operations and policies and procedures as determined by Steadfast. I worked along side our corporate office with due diligence projects for new acquisitions; this includes file audits and property walks.