Meg Olsen Email & Phone Number

Denver, Colorado, United States

- Helped open the new Denver store and worked closely with Kat to establish operational and organizational processes- Manage the processing of both incoming and outgoing inventory transfers- Interact with customers and provide high level customer service which helps drive sales- Assist with Event Planning and expanding brand awareness to expand our Denver commUNITY- Maintain store organization and merchandise design in a way that is visually appealing and engaging to customers

Greater Denver Area

- Provide individualized private care to multiple elderly clients who suffer from dementia, Alzheimer's Disease, and other disabilities- Manage the transitions of clients into Memory Care and/or Assisted Living facilities by closely monitoring schedules, budgets, and logistics of the moving process- Communicate with families about how their loved ones are doing on a regular basis - the good, the bad, and everything in between- Schedule and manage the logistics of various appointments, often transporting and offering emotional support to clients when their family members can not be there- Closely monitor all changes in our clients' physical, cognitive, and/or behavioral condition and communicate significant concerns to families and other stakeholders- Provide concierge-level service to clients and their families (i.e., running errands, making travel arrangements, attending family gatherings/vacations to make sure everything goes smoothly, etc.)

- Provided cross-departmental leadership for the delivery of large digital media projects in the areas of Paid Search, Analytics, Local Listings, Social Media, SEO, Display, and website development- Managed all areas of client communication, task delegation, scheduling, and timeline management- Planned, executed, and finalized projects according to strict deadlines and within budget- Allocated appropriate resources and coordinated efforts of team in order to accurately deliver projects- Oversaw quality-control throughout the project life-cycle- Developed new and refined existing processes to improve project implementation and delivery agency-wide- Provided recommendations to management re:solutions to project risks, constraints and issues

- Served as the primary point of contact for technical support to clients- Designed and implemented internal processes for the management of leads, onboarding, upsells, renewals, and subscription cancellations- Forged meaningful relationships with clients and helped drive conversion rates by providing excellent technical support during the trial period and beyond- Helped prioritize ongoing development based on customer feedback- Negotiated the interests and concerns of the sales team with the limitations of the developers and vice-versa during strategic internal discussions- Led weekly webinars and one-on-one demos of the application for high volume prospects- Educated the Sales team about frequently asked questions from customers and helped strategize the best ways to manage customer expectations based on the development timeline- Assisted in development, creation and distribution of original in-house content

- Served as the primary point of contact for helping clients maintain custom websites, directory listings and social media pages- Built and maintained effective communication between in-house Tech, Sales and Marketing - departments by streamlining and refining existing workflows- Served as liaison between clients and higher-level support- Administrative duties, including customer service and inbound lead management- Became an expert of the in-house CRM and trained new employees for every department

Master'S Degree, Communication And Media Studies

Bachelor Of Science (B.S.), Journalism

Certificate, Film Editing