Meg Mccormick Email & Phone Number

Minneapolis, Mn, Us

Minnetonka, Minnesota, United States

In this role, I leverage data to define processes and identify process improvements. Specific areas include:• Develop and implement the program management approach across the businesses and programs using SmartSheet• Manage various Occupational Health programs with UHG businesses to ensure program compliance• Manage the project team collecting and reporting Wellness COVID-19 case data to several states, focusing on technology and operational improvements to streamline the process• Implement vendors providing Home COVID-19 tests to UHG employees• Developed and implemented processes for COVID-19 case tracking and reporting to meet CA state regulations

Eden Prairie, Mn

In this role, I was the unofficial “Chief of Staff” to the Sr. Director, aligning key priorities with projects and project teams to deliver results. These included:• Identifying the need for team member-driven focus groups to address employee engagement gaps in Communica-tions; Transformation, Change Management, and Operational Excellence; and Culture. I led this effort by driving confidential team member focus groups; analyzing results; soliciting volunteers; and guiding the teams through brain storming, problem solving, change management, and implementation of their solutions.• Developing the strategic framework for an operational point of view for the Enterprise Eligibility initiative. This work included identifying more than 170 systems/technology that ingest or leverage eligibility data; identifying gaps in process from the various business units; identifying “upstream” factors that influence how eligibility data comes in, such as impacts the sales process and acquisitions have on downstream data processing.• Developing and implementing a streamlined approach for the team’s NPS surveys going forward, including working toward a more cohesive methodology to position the broader team as a single end-to-end solution.

Minnetonka, Minnesota, United States

In this role, I was charged with re-designing the team structure and operational model for this business operations team to become more nimble. I also provided day-to-day oversight of the team, delivered on multiple special projects to im-prove efficiencies, and defined and executed on short and long-term strategic direction.• Stepped in for the Sr. Director during three six-month long absences since February 2016, performing staff man-agement, team leadership, and point of contact for issue escalation management.• Led peers on the Leadership team through strategic planning, change management, and staff development.• Partnered with Finance to establish unit of measure, manage to forecast, and define allocation methods.• Designed and implemented the team’s Sales and Service Funnel approach to manage our business and designed and implemented the tools to manage the work.• Designed and implemented team training and onboarding protocols in anticipation of ISO audit.• Successfully led the team through internal and external ISO 9001 audits, resulting in ISO 9001 certification.• Managed technology enhancements of the eDTS (Enterprise Data Tracking System) by collaborating with IT part-ners and Scrum Master, establishing enhancement priorities, documenting functionality, overseeing UAT, and launch.

Eden Prairie, Mn

In this role, I worked with internal and external partners to ensure that data associated with our clients, vendors, and partners meets regulatory and Optum compliance requirements, establish quality standards and validation requirements for data ingest, and apply data handling best practices to Optum businesses.

Eden Prairie, Mn

In this role, I was responsible for establishing data layouts and standards for a new product area, working with internal and external business partners to identify and document product data requirements, providing enhancement requests for internal validation tools, and training project team members on data handling best practices.

Golden Valley, Mn

Part of a team focused on communications to consumers of Optum services.• Led efforts to identify and correct process issues throughout the consumer communications process from client requirements-through-delivery, including launching supportive technologies.• Developed the first documented Intake Process for client communications requests, which reduced errors by documenting client requirements as part of the process and ensuring deliverables accuracy.• Developed the first documented process for Client Communications Audits to significantly reduce errors, improve client retention and ensure client requirements were met, improving client satisfaction.• Assigned to get a new team “up and running” for critical client launches; Trained team on products, processes, data streams, and client setup analysis; Developed a system to track projects to ensure deliverables were met, resulting in a holistic client approach and streamlined process.• Led team in 2013 Strategic Planning, including leading Future Reality Tree discovery sessions.• Implemented new non-secure Email and Mobile technology platform to enhance digital capabilities and consolidate platforms, Resulted in the company’s ability to shut down additional Email accounts.• Managed large cross-functional Six Sigma Project – End-to-End Fulfillment Project Management – including six sub-projects focused on the company’s first holistic view of member communications.

Golden Valley, Mn

Launched technologies and developed processes for the company’s first Fulfillment Services team that was dedicated to looking across products and modalities.• Implemented a web-based Fulfillment Ordering System for nurse/coach-driven fulfillment, resulting in a single source for users, an improved user experience and the elimination of three other systems.• Designed and implemented the first system for managing collateral – from an Excel-based proof of concept, through database design, development and testing and process and end user documentation; Resulted in reduction of redundancy, elimination of unnecessary inventory and cost reductions.• Managed a critical client audit that resulted in significant process improvements.

Minneapolis, Mn

Ensured standards were developed, documented and adhered to across data structure, helping the business leverage data and content for increased conversion and guest satisfaction.• Established strategic framework for cross-functional initiative to acquire and leverage site content and established site and data content structures to ensure business needs were met.• Managed a pilot project across 3 categories to assess capability for and risk associated with leveraging vendor-provided copy; worked with a merchandising partner who documented increased conversion and sales with the pilot vendor, the only vendor in that category to see a positive increase.• Improved guest experience and site consistency by identifying need for data consistency and business rules; submitting project proposal to Leadership, and leading team in determining, documenting and implementing business rules for entire data structure.• Participated on various technology projects – ensuring user needs were met by documenting and reviewing system requirements, writing test cases, testing software and participating in rollouts.• Improved guest experience and site navigation by Facilitating cross-functional development of data structure for customer-facing navigation for categories leveraging attribute-based navigation (item type, size, color, brand).• Highlighted the need for greater company scrutiny of available product data and scalability of the data structure by developing a data matrix to facilitate data discussions with merchandising teams.• Improved the guest experience by managing strategic initiative “blitz project” to improve data and content for 3,000 of Target.com’s key items for 2008 holiday season.• Reduced lead time of product title changes from several weeks to 48 hours and cleared a backlog of 13,000 items to improve searchability and the guest experience by re-engineering the process.

Eden Prairie, Mn

Hired specifically to bring process orientation and cross-functional team-based management to the organization. Emphasis was on linking sales and marketing activities to back-end service / support and linking strategic marketing to the development process.• Introduced and implemented the concept of a sales and service funnel to organization.• Led a cross-functional team in identifying and filling process and information gaps necessary to reduce lost sales and dissatisfied customers.• Mentored six sales people on sales techniques, time management, and customer relationship management skills to manage their funnels effectively, resulting in improved sales productivity.• Implemented sales-to-implementation and service process and tools to ensure clean hand-offs.• Developed and integrated new processes and tools into the sales and marketing operations, changing the approach from “demonstrating the product” to “qualifying and moving prospects through the funnel.”• Improved clinical and financial validity of software demos by leading team in creating realistic demos.

Greater Minneapolis-St. Paul Area

I have additional experience in:• Marketing Strategy• Marketing Management• Marketing Communications• Marketing Operations• Segmentation Strategy• Sales Support• Training and Presentations

Bachelor Of Science, English And Journalism Secondary Education

Masters Of Education -- Professional Development, Focused On Human Relations And Communications

Activities and Societies: President, Sigma Tau Delta - English Honor Society