Meg O'Donnell Email & Phone Number

Waldoboro, Me, Us

-Successfully manage relationships with 183 clients specializing in the construction sector.-Maintain an average satisfaction score of 4.8 out of 5, reflecting exceptional service delivery and client satisfaction.-Work closely with the Development and Solutions teams internally to address client needs and provide tailored solutions for the construction industry.-Spearhead initiatives to streamline workflows and maximize platform efficiency for clients, resulting in improved project management and operational performance.-Provide comprehensive training and ongoing support to clients, empowering them to leverage monday.com effectively and achieve their business objectives.

-Proactively ensured seamless availability and visibility of three information technology platforms by promptly diagnosing and resolving issues. Conducted thorough research on potential updates and new platforms to optimize production and enhance sales tracking.-Collaborated closely with customers, production, and finance teams to reconcile service issues and expedite delinquent customer payments, resulting in a 10% reduction in accounts receivable lifecycle.-Played a key role in process improvements by documenting and creating new workflows in collaboration with stakeholders, resulting in increased efficiency and standardized procedures.-Consistently completed 2-4 projects per month, contributing to heightened customer satisfaction and driving business growth.-Provided valuable support to the executive team and willingly assumed additional responsibilities as needed, showcasing adaptability and a strong commitment to organizational success.

Warren, Me

- Capable of handling 700 projects with 11.5 million in revenue in a year.- Created and serviced Work OS (SaaS) for 6 departments based upon workflow. Utilized data to analyze KPIs and make data-driven decisions. - Onboarded staff to new systems which improved scheduling efficiency and communication for a 98% customer satisfaction score. - Accurately diagnosed underlying stakeholder pain points to assist SME in finding a holistic, customer solutions.- Collaborated with the COO to create and implement new procedures and policies which maintained cost in the current market and reducing injuries for field staff by 50%. - Flourished in a fluid role where responsibilities varied and was forced to work outside of comfort zone.- Coordinated closely with stakeholders to ensure that customer expectations are set correctly and that their needs are being met.- Increased production by 24% YOY in 2021 and pacing to 8% in 2022. - Preserved schedules and customer satisfaction across 5 divisions through COVID-19 pandemic, with minimal disruption amid supply chain concerns. - Promoted to Senior Production Coordinator after one year due to strong performance and organizational impact.

- Conducted SMB business reviews to assess satisfaction and determine opportunities for deeper feature engagement, and measure and communicate the impact on the customer’s business.- Subject-matter expert for all systems and platforms. Nurtured employee usage of the new system and proficiency. - Coached team to elevate customer service ratings from 58% to 90% and meet quarterly sales quotas. Decreased Churn. - Interfaced with multiple stakeholders – from C-level executives to technical subject matter experts to build and maintain relationships.- Maintained retail operations for the store to a 98% compliance. Maintained employee files and documentation.

- Initiated and managed relationships through CRM. Grew customer base through referrals to over 300 clients.- Developed trust with customers through education. Achieved 40% close ratio by needs based selling. Also received Sales Master certification. - Most Referrals out of all Sales & Leasing Consultants.

-Promoted to Leadership within 6 months (12 months in advance) due to strong results and leadership.- Subject-matter expert for all systems and software for 3 stores in the area. - Coached consultants to increase customer service ratings and exceed sales quotas by an average of 110% quarterly.

High School Diploma

Education record