• Hiring and training staff members to enhance production and meet consumer deadlines.• Improving efficiency and productivity by implementing organization systems for employees using creative solutions to encourage success.• Handling customer situations of all levels, working closely with internal support team to ensure customer satisfaction.• Delegating assignments to meet coverage needs and maintain standards to sustain the FedEx brand. • Set performance expectations for employees and implemented improvement plans to reach targets.

• Selected, managed, coached, and developed a high-performing team of sales associates to exceed sales targets.• Responsible for onboarding and training all new hires to ensure a smooth transition. • Supervised hourly and temporary personnel, provided direction and support for the team.• Ran the store in the absence of the store manager and learned the skills necessary to promote to a store manager.

• Served as a wine specialist, recommending wines, helping customers plan for major events.• Managed schedules and orchestrated organizational techniques.• Conducted evaluations and reviews for multiple employees. • Practiced customer service relations with a high-end client base.

Creative Content Writer-Compose creative descriptions of wide array of products to better market them on the website; have created over 2500 records to date-Performed detailed research on each product drawing information from company websites and spec sheets-Tasked with editing descriptions of other content writers to ensure they were relevant, accurate, and properly marketed the product- Performed out-of-scope work to help assist data team with transitioning data from one software tool to another and editing for accuracy