Sr. Director, Customer Success
Current- Uptempo is the new combination of three leading innovators in the marketing performance management space: BrandMaker, Allocadia, and Hive9.
- Lead a dynamic team of Customer Success Managers, responsible for over $20M in ARR, committed to delivering business impact, strategic initiatives and system optimization to Uptempo’s customers.
- Initiated and built a sophisticated forecasting model to facilitate accurate prediction of Gross Revenue Retention (GRR). Oversee perpetual management of the model to ensure accuracy of resulting output data.
- Spearhead proactive identification of account risks, developing effective mitigation plans. Preemptively address challenges while aligning the Sales and CSM organizations to a common process for identifying and.
- Orchestrate proactive initiatives with internal leadership to craft and execute strategies to avoid siloing and promote cross-functional collaboration and growth within client accounts.
- Nurture executive-level relationships, cementing Uptempo’s unwavering dedication to exemplary customer partnership.