Sr Response Services Manager
CurrentI have the privilege of leading multiple teams at Mainstay, where I help develop and execute strategic plans while mentoring and fostering leadership growth. By using data-driven decision-making, we’ve been able to optimize processes, generate actionable insights, and keep conversations focused on continual improvement. Together, we continue to build scalable teams, establish clear playbooks, and define KPIs to support a healthy and sustainable growth. Our hard work has consistently exceeded industry standards, earning recognition for team retention and client satisfaction.