Librarian Iii
Austin, Texas Area
As librarian,• Answered research, tech troubleshooting and readers' advisory questions in person and over the phone, text, email and chat• Taught classes, led tours and performed off-site outreach• Created and coordinated video content for APL+• Created book lists and physical and digital displays (APLTV)• Curated and created lesson plans for a digital inclusion curriculum• Assessed the print collectionAs supervisor,• Supervised four junior librarians. Provided coaching, reviewed time sheets, updated the schedule to ensure service point coverage and did performance reviews• Audited reference transactions, FAQs, information guides and other content produced by reports to monitor accuracy and provide feedback to elevate effectiveness• Served as hiring manager and onboarder-in-chief for three positions• Created comprehensive New Reference Librarian Training Guide with responsibilities, expectations, checklists and more, for use by me and other Reference supervisors• Handled patron complaints and inappropriate behaviorAs tech liaison,• Served as a critical communication bridge between the IT division and front-line staff and end-user customers so our IT crew better understands our needs and how staff and customers use technology in practice. My work facilitated positive, confident technology experiences for staff by providing them timely, targeted and coherent updates that helped them do their jobs effectively without overwhelming them • Provided technology training and on-the-fly guidance for staff, from setting up Google Meet in our public meeting rooms to using ebooks on devices• Created documentation for training and troubleshooting• Worked with the Electronic Resources Librarian to keep abreast with database and app rollouts and revamps; evaluated potential new databases and beta versions of existing library products; reported product errors internally and directly to vendors and made recommendations
