Mehak Bhatia Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Led project and program management for payment transformation initiatives in the APAC region for an international bank:- Conducted comprehensive risk assessments and gap analyses to identify areas for improvement in manual processes, enhancing operational resilience.- Delivered cost reduction and efficiency improvements through operations' tactical and strategic change initiatives.- Streamlined regulatory reporting and governance processes to ensure compliance and enhance reporting efficiency.- Achieved operations and HR cost reduction by implementing multiple technology-driven initiatives focused on process automation.- Performed cost-benefit analysis on transformation opportunities to prioritize initiatives and ensure optimal resource allocation.- Led the migration of onshore operations to global centers of excellence, driving efficiency and cost savings.- Proactively identified process improvement and automation opportunities by reviewing FTE-intensive processes for potential efficiency gains.- Collaborated with cross-functional teams to gather requirements, assess risks, and implement solutions for streamlined processes.- Provided regular project updates, maintained RAID logs, and addressed roadblocks to support transparent and efficient project execution.- Developed project plans, timelines, and budgets to ensure on-time and on-budget delivery.- Prepared project documentation in adherence to the bank's change framework, maintaining alignment with standards and principles throughout the project lifecycle.

Bengaluru, Karnataka, India

Product and program management for the wealth and personal banking vertical of a global financial institution to improve customer experience and reduce OPEX.

Mumbai, Maharashtra, India

Key Projects handled:- Aadhaar/UIDAI integration: Managed up-gradation of all customer channels (Internet/ATM/mobile/SMS/branch banking) for linking 20 million savings accounts to Aadhaar. Created channel-specific user interface specifications, back-end flows, customer journeys, and operating models in coordination with regulators and bank legal teams for RBI compliance. Created project plans and managed stakeholders, including RBI and the Ministry of Finance. - Government savings and investments products: Managed the digital transformation of major government investment products like Government of India bonds and PPF.